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Marshfield Clinic Health System · 2 days ago

Assistant Manager - Support Services

Marshfield, WI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Marshfield Clinic Health System is committed to enriching lives through accessible healthcare, and they are seeking an Assistant Manager for Support Services. This role involves managing Patient Access Specialists, ensuring patient service excellence, and building relationships with various stakeholders to achieve departmental goals.

Health CareMedicalOncologyWellness

Responsibilities

Support leadership with the management of Patient Access Specialists who are responsible for pre-service and financial clearance activities

Appointment scheduling

Referral completion

Authorization for visit

Pre-registration

Registration

Emphasis on patient service excellence

Workflow accuracy

Adaptability and flexibility utilizing active listening skills

Hold individuals accountable to deliver on established goals

Utilize good judgement to assess and escalate situations

Affect change in a consistent, standardized, and effective manner

Interacts with leaders encompassing revenue cycle and clinical operations staff, clinical and physician leadership, information systems, external contacts, and patients regarding Patient Access processes, policies, and procedures

Acts as a leader building constructive relationships

Supporting department leadership in developing, setting, and executing department goals

Qualification

Team-buildingLeadershipHealthcare administrationRevenue cycle managementActive listening

Required

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation

Minimum Required: None

Minimum Required: Three years' experience in business, healthcare administration or related area, to include a leadership role that demonstrated personal leadership effectiveness and team‐building strategies

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position

Minimum Required: None

Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program