Data Analyst, Customer Experience Analytics jobs in United States
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Uber · 1 day ago

Data Analyst, Customer Experience Analytics

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$102K/yr - $126K/yr
date2+ years exp

Uber is a leading technology company focused on improving customer experiences through data-driven decision making. The Data Analyst role within the Customer Experience Analytics team involves conducting analyses and developing scalable tools to enhance customer interactions and support at Uber.

LogisticsMobile AppsRide SharingSoftwareTransportation
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H1B Sponsor Likelynote

Responsibilities

Conduct analyses on various projects to improve the experience of our customer interactions
Drive experimentation and insight generation in order to quantify the value of support and advise return on investment tradeoffs
Own data analysis and visualization, and communicate the outcomes/insights to various business partners to aid strategic decisions for improvements in support experience for riders
Quantity the impact and efficiency of new products and business processes
Develop analytical frameworks to support decision-making in the US&C
Build and maintain scalable data products

Qualification

SQLData visualizationData analysisPythonA/B testingTableauPowerBICommunication skillsProblem-solvingAdaptability

Required

2+ years experience in data analytics, business intelligence, data engineering, or within a similar role
BA/BS Degree obtained
Experience with SQL
Experience with Tableau, PowerBI (or similar data visualization tools)

Preferred

Experience with Python / R preferred
Analyze advanced A/B testing data (exposure to experimental design is a plus)
Experience working with customer support or customer insights
Ability to write & understand complex SQL queries
BA/BS Degree Degree obtained in Economics or within a similar field
Strong experience with building dashboards for senior leadership and or cross functional teams
Accustomed to working in an ambiguous environment

Benefits

Participate in Uber's bonus program
May be offered an equity award & other types of comp
Various benefits

Company

Uber

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Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
dateFounded in 2009
location
San Francisco, California, USA
people-size10001+ employees
web-link
http://www.uber.com

H1B Sponsorship

Uber has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)

Funding

Current Stage
Public Company
Total Funding
$35.56B
Key Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B

Leadership Team

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Dara Khosrowshahi
CEO
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Prashanth Mahendra -Rajah
Chief Financial Officer
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Company data provided by crunchbase