The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) · 18 hours ago
IT DESKTOP SUPPORT SPECIALIST
United States-Massachusetts-Boston-1 Ashburton Place
Full-time
Hybrid
New Grad, Entry Level
$60K/yr - $60K/yr
0+ years expThe Massachusetts Executive Office of Labor and Workforce Development is seeking an IT Desktop Support Specialist to join their Information Technology Division. This role involves providing frontline support to employees, managing IT assets, and resolving technical issues in a Windows 11 and Microsoft 365 environment.
Government Administration
Responsibilities
Set up and configure new user accounts, devices, and software
Ensure departing employees are properly offboarded, including account deactivation and equipment retrieval
Act as the first point of contact for IT-related issues via phone, email, or ticketing system
Provide Tier 1 support for hardware, software, and network issues, escalating when necessary
Prepare, image, and deploy laptops, desktops, and peripherals to end users
Maintain inventory of IT equipment and ensure timely replacements or upgrades
Troubleshoot and resolve common desktop, application, and connectivity problems
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
Assist with tracking and maintaining IT assets in the asset management system
Ensure accurate documentation of equipment assignments and returns
Monitor and respond to basic security alerts and incidents
Educate users on security best practices and assist with password resets, MFA, and phishing reports
Qualification
Required
Associate or bachelor's degree in information technology or related field or equivalent experience
A minimum of zero to three (0–3) years of experience in IT desktop support or help desk role
Knowledge of Windows 11 operating system and Microsoft 365 applications
Basic understanding of cybersecurity principles and incident response
Excellent problem-solving, organizational, and communication skills
Ability to work independently and collaboratively in a fast-paced environment
Preferred
Familiarity with IT asset management practices and ticketing systems
Knowledge of endpoint management tools (e.g., Intune, SCCM)
Exposure to ITIL practices and service desk workflows
CompTIA A+, Network+, or Security+ certification
Company
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)
The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for safe working conditions.
1001-5000 employees
H1B Sponsorship
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Adriana León
Chief Financial Officer
Tony Fantasia
Chief Information Officer
Company data provided by crunchbase