Charter Schools USA ยท 1 day ago
Area IT Support Specialist
Bradenton, FL
Full-time
Onsite
Entry, Mid Level
2+ years expCharter Schools USA is one of the largest education management companies in the United States, dedicated to providing academically rigorous education to students. The Area IT Support Specialist will maintain and support system availability for critical school systems, ensuring superior customer support to school administration, teachers, parents, and students.
Primary/Secondary Education
Responsibilities
Manage assigned service zone to ensure support tickets are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
Monitor support requests to determine larger-scale issues
Plan and support network and computing infrastructure in tandem with State IT team and outsourced partners
Provide daily assistance within assigned regional area for end-user support, including, but not limited to computer hardware, software installation and upgrades, backups, and networking
Provide regular written and verbal updates to the State IT Director/Manager team on the operational status of systems supporting the education environment
Escalate support requests & issues as needed to State IT Escalation Team
Maintain disaster recovery and prevention procedures
Plan and support network and computing infrastructure in tandem with State IT team and outsourced partners
Maintain and implement IT related documentation, SOPs, and best practice procedures
Be a technology liaison for schools, clients and vendors
Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments
Perform other duties as delegated by Florida State IT Director, Manager, and Escalation team
Ensure adherence to best practice safety procedures
Review & stay current on developments, literature and technical sources of information related to job
Follow federal and state laws, as well as company policies
Qualification
Required
Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities
Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image
Ability to organize and manage multiple priorities
Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance
Strong customer orientation
Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability; positive and professional phone etiquette
High performance teams and a strong team player
Strong track record for analyzing problems/issues, identifying patterns and recommending creative solutions
Proactive and takes initiative. Thinks creatively
Drives projects to completion. Insists on highest level of quality
Relevant technical certifications such as A+, Azure AI-900, SEC+, NET+, CCNA, etc
Bachelor's degree in computer science, information systems or equivalent combination of education and experience
2-5 years of experience supporting IT customers
Advanced knowledge and experience resolving hardware and software issues in an enterprise environment
Commitment to company values
Valid driver's license and reliable transportation required to allow for support of regionally assigned schools
Such alternatives to the above requirements as CSUSA may deem appropriate and acceptable
Preferred
Prior experience in a school environment is preferred but not required
Company
Charter Schools USA
Charter Schools USA is one of the fastest growing education management companies in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Daphne Donaldson, SHRM-SCP
Human Resource Business Partner
Jennifer Foreman
Chief Human Resources Officer
Company data provided by crunchbase