Metronet · 1 day ago
Sr. Director - Commercial Service Delivery Operations
United States
Full-time
Remote
Director/Executive
15+ years expMetronet is one of the nation’s fastest-growing fiber-optic companies, committed to building communities through connectivity. The Senior Director of Commercial Service Delivery Operations will lead a large organization to enhance the delivery of fiber services, focusing on optimizing processes and ensuring effective execution across various teams.
InternetInternet of ThingsiOSMobileTelecommunications
Responsibilities
Lead all Service Delivery teams (Contract Coordinators, Project Management, Advanced/HPBX, Carrier, MDU, Provisioning, and Test & Turn-Up teams)
Own the end-to-end Service Delivery order lifecycle, including order intake, design coordination, construction readiness, provisioning, installation, test, and activation
Act as the senior operational authority for commercial install execution, setting expectations, priorities, and standards across internal teams and external partners
Drive install interval reduction and delivery cost optimization through process improvement, technology enablement, and partner accountability
Establish and enforce commit-date discipline, forecast accuracy, and execution cadence across all delivery teams
Own escalation management for delayed, high-cost, or at-risk installs, including executive communication for priority customers and revenue-impacting orders
Partner with Field Operations, SPC Construction, OSP, and Technology to improve pre-construction readiness, site survey quality, and design accuracy
Define and mature delivery governance, including intake controls, prioritization logic, and standardized handoffs between Service Delivery, Field Ops, and Construction
Maintain and improve performance metrics including install interval performance, cost per install, forecast accuracy, commit-date adherence, order aging, and SLA compliance
Provide executive-level reporting and KPI dashboards for Service Delivery performance, install velocity, cost trends, and backlog health
Ensure systems, procedures, and methodologies are in place to provide predictable, repeatable, and scalable order delivery
Drive continual improvement initiatives aligned to Metronet’s Service Delivery maturity roadmap and SmartWorkflow / Pega enablement strategy
Collaborate with Product, Sales, Field Operations, SPC Construction, and OSP Network to ensure seamless delivery execution and clear ownership across partners
Champion workflow automation, data visibility, and system integration to reduce manual effort and execution friction
Build and sustain a performance-driven culture through clear accountability, operational cadence, and leadership development
Demonstrate transformational leadership experience managing large, cross-functional operations in telecom delivery and construction-driven environments
Apply expertise in KPI development and operational analytics to improve delivery speed, cost efficiency, and customer experience
Leverage 15+ years of leadership experience in telecom or infrastructure-heavy operational environments to mentor leaders, develop future talent, and institutionalize best practices
Qualification
Required
Bachelor of Science in Engineering or similar field (or comparable experience/education)
Telecom operations experience required; fiber service delivery, construction, or operations experience strongly preferred
Proficiency with MS Office Suite, especially Excel, and enterprise workflow / delivery platforms (Pega, OFSC, ServiceNow, Remedy, or similar)
Must be legally authorized to work in the U.S
Proven experience leading large operational teams across Service Delivery, provisioning, installation, or operations-adjacent functions
Strong executive leadership presence with ability to present delivery performance, risks, and mitigation plans to senior leadership and investors
Deep understanding of order-to-activate delivery models, construction dependencies, and partner-based execution
Exceptional organizational skills and ability to operate in fast-paced, high-stakes, growth-oriented environments
Strong customer-facing communication skills with ability to translate delivery risks and delays into business, revenue, and margin impacts
Capacity to train, mentor, and guide both junior and senior leaders
Ability to analyze performance data, identify systemic process gaps, and implement measurable, sustainable improvements
Available to travel for training or as needed
Preferred
ITIL familiarity preferred; delivery-focused operational certifications a plus
Benefits
80% of medical premiums paid by the company
Company-paid disability and life insurance
401(k)-company match with immediate vesting
Discounted services within our coverage areas
Company
Metronet
Metronet is a customer-focused company providing cutting-edge fiber optic telecommunication services, including high-speed Fiber internet.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
T-Mobile
2024-07-24Secondary Market
2024-07-24Acquired
2021-04-21Private Equity
Leadership Team
Dave Heimbach
President & CEO
Sarah Overbaugh
Chief Financial Officer
Recent News
2025-12-27
Business Wire
2025-12-24
Channel NewsAsia
2025-12-03
Company data provided by crunchbase