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Manulife · 4 days ago

Manager, AI Market Research & Insights

Boston, Massachusetts

Full-time

Hybrid

Mid Level

CAD$93K/yr - CAD$143K/yr

3+ years exp

Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. The Analyst, AI Market Research Insights will develop market intelligence materials that inform and support Manulife’s global AI strategy, focusing on tracking technological developments and industry trends.

FinanceFinancial ExchangesFinancial Services

Responsibilities

Systematically monitor AI news, events, reports, indices, and consulting publications (e.g., Evident, Accenture, Gartner, Forrester, Deloitte, MBB firms) relevant to financial services and insurance

Track and evaluate industry conferences and events relative to Manulife and our initiatives, curating inventories of high-impact gatherings and producing post-event knowledge sharing materials

Conduct analytical research on emerging AI trends (on their impact on the insurance industry), highlighting key applications, use cases, and recent developments to guide strategic decisions and thought leadership

Develop and deliver consistent pulse-checks on current events in AI while applying an industry lens

Create strategic one-pagers translating external AI developments into clear, relevant insights for Manulife teams

Own the development and ongoing refresh of the material in the Manulife AI walking deck, ensuring it consistently reflects the latest industry insights, strategic perspectives, and key findings for executive and leadership presentations. Collaborate with stakeholders to align content with evolving business priorities and support effective knowledge sharing across the organization

Partner closely with Gen AI Program leads, AI initiative leads, architects, and engineering teams to capture and communicate developments. Support these stakeholders in crafting compelling narratives and presentation materials that showcase our progress, impact, and strategic direction to business and technical audiences

Partner with AI Communications and other workstreams to co-develop materials for leadership and broader audiences, establishing a consistent voice and perspective across ongoing AI initiatives and workstreams

Maintain a strong connection with the AI adoption and acceleration teams to ensure insights actively support the process of instilling an AI-first mindset across the organization

Lead the strategic distribution of AI content through channels such as Townhalls, Communities of Practice, internal events, and newsletters, maximizing visibility and engagement throughout Manulife

Effectively and regularly communicate with key stakeholders, including senior leadership and cross-functional teams

Qualification

Market researchAnalytical skillsAI knowledgeAgile methodologiesWaterfall methodologiesCommunication skillsInterpersonal skillsCollaborationAttention to detailGrowth mindset

Required

Minimum 3 years of hands-on experience in market research, competitive intelligence, or strategic analysis—preferably in AI, technology, or financial services

Experience executing in both waterfall and agile project methodologies

Strong analytical skills with the ability to synthesize complex information into actionable insights

Excellent written and verbal communication skills; experience developing executive-level reports and presentations

Demonstrated ability to collaborate with business/functional stakeholders, data scientists, engineers, and vendor SMEs across a global, distributed environment

Ability to communicate effectively in both technical and non-technical terms, verbal and written, to both a Senior Executive audience and project delivery teams; able to effectively articulate the business opportunity, solution vision, possibilities, and outcomes to technical and non-technical audience

Demonstrates strong interpersonal skills; has experience in collaborating and partnering with business/functional stakeholders, data scientists, data engineers, architects, and vendor SMEs across a global, distributed environment

High standard of work with keen attention to detail and deliverable quality

Growth mindset; constantly learns from successes and failures

Preferred

Experience supporting large-scale analytics/AI projects involving cross-functional technical teams, business partners, and change management partners

Knowledge of corporate function processes and capabilities

Experience building executive-level reports and presentations

The Ideal candidate is some with a high degree of business acumen and strategic thinking with experience in emerging technology and Tech (AI specific experience is preferred)

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans

Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Generous paid time off program in Canada includes holidays, vacation, personal, and sick days

Full range of statutory leaves of absence