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Postgraduate Center for Mental Health · 19 hours ago

Program Director

New York, NY

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Postgraduate Center for Mental Health is seeking a Program Director to oversee compliance with regulatory standards and ensure quality care for residents. The role involves leading and supervising staff, managing clinical and operational functions, and maintaining comprehensive case records.

Health CareHealth DiagnosticsMental HealthNursing and Residential Care

Responsibilities

Oversees all social/clinical services and building operations. Directly supervises program staff and shared clinical/program services staff. Remains in contact with on-duty staff by cell phone 24 hours per day

Conducts weekly (or as needed) individual supervision meetings with each Residential Counselor or Case Manager, and Front Desk Counselors

Responsible for hiring all program staff

Ensures that residents follow appropriate psychiatric and medical plans; approves individual service plans for each resident. Integrates services of the Health Care Coordinator with other program and case management services

Maintains case records in accordance with regulatory requirements; reviews individual case records and signs off as indicated; approves admission and discharge summaries

Ensures that counselors’ paperwork is completed in a timely and thorough manner

Conducts and participates in case conferences

Designs and implements a quality assurance and utilization review plan for the Residence; monitors compliance and reports regularly to the Regional Director on the status of compliance efforts

Reports all untoward incidents and directs follow-up of incidents

Investigate and address resident complaints and grievances

Prepare written correspondence and notifications on resident related issues

Keep PCMH Administrators and Managers aware of significant events and issues within the facility

Conducts internal audits of clinical case records, financial records, and all other program documentation to ensure compliance with city, state, and federal regulations. Responsible for maintaining all facility licenses, accreditation and certifications

Monitors compliance with all applicable safety and health code requirements

Maintains productive working relationships with provider groups and referral sources

Adheres, and facilitates adherence of all staff, to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies & Procedures Manual

Conducts in-service training on a regular basis and ensures that all case managers and counselors are properly trained in counseling techniques, emergency procedures and crisis intervention. Ensures that all staff receives first aid training, and that case managers/counselors have all required credentials on file

Supervises collection and submission of all rental payments and receipts. Ensures proper accounting documentation of rental income. Meets all occupancy and collection objectives set by Administration

Enforces terms and conditions outlined in all Lease and Lease Riders and directs evictions

Oversees facilities maintenance, including repairs, preventative maintenance, and work by outside vendors in the facility

Responsible for monitoring spending and documentation of petty cash

Where applicable, helps to ensure compliance with LIHTC regulatory requirements, including working with residents to obtain required documentation

Performs other duties, consistent with the goals and objectives of the program, as assigned by the Regional Director, or Director of Residential Services

Qualification

NYS OMH Licensed Housing RegulationsLIHTC ComplianceFoothold AWARDSPaycomCPR/First AidMicrosoft OfficeEngage residentsTeachTrainCommunication skillsOrganizational skillsDetail orientedProblem solveManage time

Required

Paycom

Microsoft Office

Foothold AWARDS

LIHTC Compliance, where applicable

CPR/First Aid

NYS OMH Licensed Housing Regulations, NYS OMH Supported Housing Guidelines, and/or NYC DOHMH OPRE Standards

Excellent oral and written communication skills

Strong organizational and system tracking skills

Excellent judgment

Basic math skills

Detail oriented

Ability to work proactively

Ability to problem solve

Ability to think critically

Ability to think strategically

Ability to effectively manage time

Ability to manage and minimize agency risk

Ability to engage resident population

Ability to appropriately assess and respond to crises

Ability to demonstrate flexibility, creativity, and initiative

Ability to handle multiple tasks and shift between responsibilities

Ability to teach, train, and supervise others in mental health case management services

Ability to work effectively with others and demonstrate conflict resolution skills

Minimum of a Master's Degree in a Mental Health discipline or related field is required in Licensed Housing. Minimum of a Bachelor's Degree in a Mental Health discipline or related field with 5 years related experience for Supported Housing required

Computer literate with knowledge of Microsoft Office, spreadsheets, and publishing software

Minimum five (5) years residential management experience in the mental health field