SYNCHRONARCHITECTS · 1 day ago
Guest Service Representative
Wilmington, NC
Full-time
Onsite
New Grad, Entry LevelSYNCHRONARCHITECTS is a highly entrepreneurial company that values diversity and teamwork. They are seeking a Guest Service Representative to deliver outstanding customer service, manage guest communications, and perform clerical duties while contributing to a positive hotel environment.
Real Estate
Responsibilities
Deliver outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications
Respond to guest’s requests with a sense of urgency and concern
Serve as the communication and information center for guests, fellow employees, vendors, and other outside business representatives
Perform a variety of clerical duties including basic computer work, reception and simple accounting tasks
Focus on ways to promote and engage in internal growth programs
Continuously exemplify and live by our Culture
Meet/exceed our company goals and three metrics
Complete all required training
Adhere to all standard operating procedures and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines
Complete all tasks described on the relevant shift check list during shift
Have knowledge of fire alarm system and Emergency/evacuation procedures
Check the credit of guest accounts daily and follow up if action is required
Have knowledge of surrounding area
Be responsible for security of guests, fellow employees, and hotel assets
Keep cash drawer secure and in balance throughout the shift
Communicate with housekeeping department in order to ensure an ample supply of clean rooms
Sell and up-sell rooms to walk-ins and phone reservations
Have general knowledge of housekeeping, bed making, vacuuming, etc
Strive for the consistent goal of 100% occupancy and 100% guest satisfaction
Have professional telephone & communication skills
Have patience and understanding for every person encountered
Qualification
Required
Deliver outstanding customer service to each guest every time
Respond to guest's requests with a sense of urgency and concern
Perform a variety of clerical duties including basic computer work, reception and simple accounting tasks
Provide personalized, friendly service to every guest and associate
Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines
Complete all tasks described on the relevant shift check list during shift
Have knowledge of fire alarm system and Emergency/evacuation procedures
Check the credit of guest accounts daily and follow up if action is required
Have knowledge of surrounding area
Be responsible for security of guests, fellow employees, and hotel assets
Keep cash drawer secure and in balance throughout the shift
Communicate with housekeeping department in order to ensure an ample supply of clean rooms
Sell and up-sell rooms to walk-ins and phone reservations
Have general knowledge of housekeeping, bed making, vacuuming, etc
Strive for the consistent goal of 100% occupancy and 100% guest satisfaction
Have professional telephone & communication skills
Have patience and understanding for every person encountered
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc
Able to report to scheduled shifts
Able to communicate effectively in writing, by telephone and in person
Able to work a flexible schedule
Is organized, honest, and works well with others
Maintain a clean and attractive work area, uniform, and person
Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can perform work for 8 hours and work in a restrictive space/environment
Must have eyesight enabling vision both near and far
Must be able to use/lift arms for up to 8 hours
Must be able to handle and work well under pressure
Have finger dexterity for operating equipment such as computers
Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to perform needed guest functions
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Benefits
Paid Time Off
Optional Health, Wellness and Care benefits
Health Reimbursement Program
Flexible Spending Account
Stay Discounts
Optional Company paid Life Insurance
401(k) and 401(k) matching
Employee Assistance Program
Several Voluntary and Supplemental Insurance Options
Select Paid Holidays and One Personal Floating Holiday
Loyalty Incentives and Other Unique Incentive Programs
Company
SYNCHRONARCHITECTS
SYNCHRON/\RCHITECTS is an innovative design firm that focuses on contemporary design work through overlaying and synchronizing surrounding influential factors that define our modern society to create environments that improve the quality of public life.
Founded in 2010
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase