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Galveston County Health District · 3 days ago

Customer Service Representative III

Texas City, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

Galveston County Health District is seeking a detail-oriented and customer-focused Customer Service Representative III to join our Community Health Services team. In this role, you will ensure timely follow-up on positive chlamydia and gonorrhea cases and provide provider education for Galveston, Brazoria, and Chambers counties.

Health CareNon ProfitPublic RelationsRehabilitation

Responsibilities

Assign and track field records for Disease Intervention Specialists (DIS), prioritizing follow-up for women who are pregnant or of childbearing age

Follow up on all positive chlamydia and gonorrhea cases to ensure proper treatment is received

Enter and maintain accurate case information in the THISIS system for Gonorrhea and Chlamydia cases

Conduct provider education and maintain relationships with physicians, medical facilities, and laboratories

Perform data entry and clerical duties in THISIS for Gonorrhea, Chlamydia, and Syphilis cases

Review medical records to confirm testing, treatment, and demographics; complete required forms on time

Respond to out-of-jurisdiction (OOJ) requests in a timely manner

Download and disseminate laboratory reports and review methods of communication for reportable conditions

Assist with venipuncture at community events as needed

Follow Standing Delegation Orders (SDOs) issued by the local health authority, including sex-partner elicitation, notification, and expedited partner therapy

Prepare weekly, monthly, and annual reports for HIV/STD program accountability and quality assurance

Perform routine office tasks: typing, filing, faxing, printing, mailing, and data entry

Perform other duties as assigned by the supervisor

Qualification

Community Health ExperienceSTDsData Entry SkillsPhlebotomy TechnicianBilingual in SpanishCustomer Service OrientationMicrosoft Office SkillsWritten Communication SkillsVerbal Communication Skills

Required

Graduation from an accredited high school or equivalent

1+ years of related experience in the Community Health Field (community service aide, community worker, or community outreach) – OR – 15 hours of accredited college coursework may be substituted for experience (must provide transcript)

Must be able to pass the FSTDI class within six (6) months of employment

Ability to communicate effectively at different levels and maintain confidential information

Ability for spur-of-the-moment transportation without relying on organization vehicles

Valid Texas driver's license or ability to obtain one; Department of Motor Vehicle check may be required

Strong customer service orientation

Excellent written and verbal communication skills

Excellent computer skills, including Microsoft Office

Willingness to work evenings and weekends as needed

Must comply with GCHD Immunization Policy and ICS training requirements

Must pass a criminal background check and drug/alcohol screening

Equivalent education and experience may be considered