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FMOL Health · 1 day ago

Patient Access Representative - Internal Agency - Jackson

Jackson, MS

Full-time

Onsite

Entry, Mid Level

2+ years exp

FMOL Health is a healthcare provider seeking a Patient Access Representative to facilitate patient access to their facility. The role involves ensuring accurate data entry, financial collections, and insurance verification while providing excellent customer service.

Health Care

H1B Sponsor Likely

Responsibilities

Customer Service

Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty

Represents the Patient Access department in a professional, courteous manner at ALL times

Asks patients if they may have special needs

Calls patients by name

Greets patients in a courteous and professional manner

Quality

Adheres to the Passport accuracy percentage rate of 97.5 or above on a consistent basis when registering accounts

Supports the flexible needs of the department to accommodate patient volume in all areas of the hospital. This may require assignment to another area of the department, and shift change

Supports the department in achieving established performance targets

Completes training required as needed

Demonstrates reliability and dependability by reporting to work when scheduled

Financial Collections

Calculates and collects the estimated patient portion, based on benefits and contract reimbursement as well as prior balances

Utilizes appropriate language and behavior to collect patient financial responsibility

Collects co-payments, deductibles, deposits and/or amounts due on previous accounts

Demonstrates knowledge and ability to review notes on all pre-admitted accounts and discuss with customer in a courteous and professional manner

Demonstrates knowledge and ability to review and explain previous accounts

Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate

Collects cash, prints receipts, and balances cash drawers

Insurance and Benefits Knowledge

Demonstrates knowledge of insurance plans

Verifies eligibility and obtains necessary authorizations for services rendered

Completes Medicare Secondary Payor Questionnaire

Utilizes online eligibility

Obtains authorization/verification of required insurance companies

Utilizes appropriate software and worksheets to calculate patient financial responsibility

Performs financial assessment for appropriate program assistance

Utilizes appropriate guidelines to assist patient with financial responsibility

Demonstrates accuracy in selected insurance plans (I-plans)

Registration

Serves in a team lead role (if assigned)

Participates in/assists with performance improvement initiatives and demonstrates an understanding and compliance of all department policies and procedures

Mentors and trains other associates

Acts as auditor for regulatory and billing compliance

Other Duties as Assigned

Performs all other duties as assigned

Qualification

Insurance verificationFinancial collectionsPatient registrationHealthcare experienceCertified Medical AssistantCustomer serviceTeam leadershipMentoring

Required

High School diploma or equivalent

2 years relevant experience in the healthcare industry

Related certification (e.g. Certified Coder, Certified Medical Assistant) substitutes for 1 year of experience

Company

FMOL Health

FMOL Health is a bold, connected health system that delivers care that prioritizes people – every patient, every community, every time – while honoring the unique character of each market we serve.

Founded in 1984

Baton Rouge, Louisiana, USA

10001+ employees

https://fmolhs.org

H1B Sponsorship

FMOL Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)

2024 (30)

2023 (25)

2022 (36)