Serviam Care Network · 1 week ago
Vice President of Client Success
Kansas City, MO
Full-time
Onsite
Director/Executive
10+ years expServiam Care Network is seeking a Vice President of Client Success to lead their client experience strategy. This role focuses on ensuring client satisfaction, retention, and expansion while building strong relationships and implementing a Client Success Playbook.
Information TechnologySoftwareWeb Development
Responsibilities
Own the overall health, satisfaction, and retention of all Catalyst client accounts
Build and maintain strong executive-level client relationships
Establish disciplined review cadences, dashboards, and KPIs to proactively manage risk and performance
Drive renewal, retention, and expansion across all service lines
Identify opportunities to deepen client engagement and expand services
Partner with Finance and Operations to track lifetime value, renewals, and growth
Design, implement, and continuously refine Catalyst’s Client Success Playbook
Establish clear processes, expectations, and performance standards for the team
Ensure consistent execution, documentation, and accountability
Partner with Sales during pre-sales engagements to articulate value and delivery confidence
Participate in key prospect meetings as needed
Ensure seamless transitions from sales to delivery with no loss of momentum
Lead a small, high-performing team with a direct, hands-on management style
Provide clear instruction, expectations, and feedback
Maintain structure, order, and discipline across workflows and deliverables
Translate client feedback into actionable insights for Operations, Product, and Marketing
Advocate for client needs at the executive level with facts and data
Qualification
Required
10+ years of experience in Client Success, Account Management, or Customer Operations
Experience in B2B services; healthcare or services-based organizations preferred
Proven ability to build and scale structured client success functions
Strong analytical mindset with comfort using metrics and dashboards
Executive presence with a clear, direct communication style
Willingness to travel as needed
Company
Serviam Care Network
How well is America caring for seniors? We often ask ourselves and others in the senior care industry this question.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Curana Health
2023-05-01Corporate Round
Leadership Team
Tim Donnelly
Chief Executive Officer
Tom Goldman
CEO
Company data provided by crunchbase