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Saks Global · 1 day ago

Director Sales Experieence

Newport Beach, CA

Full-time

Onsite

Director/Executive

10+ years exp

Neiman Marcus is a leading luxury retailer known for providing exceptional customer experiences. The Director of Sales Experience is responsible for overseeing the Client Development team's performance and goals, driving sales through partnerships, and ensuring a customer-focused sales experience.

Property ManagementReal EstateReal Estate Investment

Responsibilities

Oversee Client Development team performance and goals through management of Group Selling Managers

Communicate the store vision and goals to all team members

Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards

Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts

Support the Store GM in fulfilling their responsibilities, including backfilling for GM

Determine strategic objectives in partnership with Store GM and set priorities accordingly

Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards

Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by promoting a trusting and respectful environment for participation, idea sharing, addressing concerns / challenges, setting goals

Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to produce positive results

Qualification

Luxury retail experienceSenior management experienceTeam buildingCoachingMS Office proficiencyCommunication skillsCustomer service focusStrategic planningCollaboration skills

Required

10+ years of relevant experience, luxury retail fashion experience

Prior retail senior management experience required

Track record achieving results across multiple businesses

History of building, motivating, and coaching teams

Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects

Excellent oral and written communication skills

Advanced proficiency with MS Office Product Suite