Crane Aerospace & Electronics · 1 day ago
Customer Service Administrator
Lynnwood, WA
Full-time
Onsite
Senior Level
$84K/yr - $111K/yr
5+ years expCrane Aerospace & Electronics is a provider of critical systems and components to the aerospace and defense markets. The Customer Service Administrator is responsible for supporting sales success through administrative activities for assigned customers, acting as a liaison regarding quotes, purchases, and order status while developing relationships with key customer accounts.
ElectronicsManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations
Resolves complex customer issues and maintains customer accounts of significant value to the company
Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner. This includes managing internal coordination and flowing down of purchase order specifications, quality requirements, terms and conditions and applicable Government Federal Acquisition Regulations
Prepare timely responses to customer requests for quotes (RFQ) by establishing pricing and delivery commitments to customers through the use of Crane pricing and approval policies
Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers
Partner with the Regional Sales Managers/business managers/customer account managers including the ability to locate and interpret Contracts or Long-Term Agreements as applicable
Support accounts receivables to address past due payment issues for assigned customer base. Make recommendations on suggested customer credit terms and limits to the Customer Account Managers/Regional Sales Managers and finance
Process warranty returns and ensure timely processing to support customer requirements
Establish and grow relationships with our strategic customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings
Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal. Conduct data entry and reporting within portal applications
Collaborate with demand management and Regional Sales Managers/Customer Account Managers on identifying and driving accurate customer forecast for strategic customers. This includes managing forecast in ERP to obligate material commitments and Crane sales plans
Ensure applicable export compliance requirements are adhered to
Validate customer scorecards and contest any findings that are not in line with actual performance. This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer’s scorecard rating as applicable. This includes working with internal operations to make recommendations to ensure a high customer on-time delivery performance
Schedule and plan new product introduction (NPI) hardware shipments and milestone billings through the coordination with cross-functional teams in order to drive successful timely launch of new programs/products as applicable
Understand and use Crane Business System tools such as key performance indicators, transactional process improvement, problem solving, and standard work in order to participate in continuous improvement efforts
Able to provide excellent Customer Service through communication and problem solving to include but not limited to: quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customer satisfaction
Exhibit a high level of understanding of applicable business processes in order to mentor Customer Service administrator in elements of their essential functions through process documentation development, providing guidance and training. Continually review and develop processes in order to drive process improvement in order to elevate the performance of the team
Any other task assigned by supervisor or management
Qualification
Required
5-10 years of applicable Customer Service work experience, preferably in a manufacturing environment
Complete understanding and applicable of industry principles, concepts, practices, and procedures of business administration
Export knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance
Expert knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements
An expert understanding of pricing principles, how to research invoices, payments, and debits
Business acumen with the ability to clearly recognize risk elements in business transactions
Super user of an ERP system
Implement and interpret department processes and procedures
Can effectively prepare and host a customer visit with tour included
Ability to work collaboratively with employees within department and across functions
Demonstrated ability to troubleshoot customer issues
Demonstrated ability to convey information and analysis clearly as needed to customers
Demonstrated outstanding organizational skills
Demonstrated ability to solve routine to moderately complex problems
Ability to perform work with minimal direction
Intermediate to advanced Microsoft Office skills (Word and Excel)
Strong communication skills including verbal and written
High School Diploma or equivalent experience
This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered
Benefits
Health care, dental, vision, life and disability insurance starting the first day of the month
15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
401k plan with company match
Education Reimbursement: eligible after 90 days of employment.
Company
Crane Aerospace & Electronics
Crane Aerospace & Electronics is the industry leaders to supply critical systems and components to the aerospace, defense and space markets.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Todd Witchall
Chief Financial Officer
Erin Nolan, SHRM - CP
Sr HR Business Partner
Recent News
Company data provided by crunchbase