Special Services Representative jobs in United States
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Verida · 1 day ago

Special Services Representative

positionChattanooga, TN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Verida Inc is focused on providing essential services, and they are seeking a Special Services Representative to ensure members receive courteous and professional customer service for their transportation needs. The role involves assisting members with transportation concerns, maintaining data accuracy, and adhering to confidentiality guidelines.

BlockchainCloud StorageCryptocurrencyData StorageIdentity Management

Responsibilities

Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times
Assist members with all transportation concerns
Maintain accurately entered data
Adhere to HIPAA guidelines regarding member confidentiality
Maintain an acceptable attendance and tardiness record
Schedule standing orders and demand trips using the •NET InSight®• transportation management system
Schedule subscription trips to providers according to the Provider Assignment roster
Maintain professionalism when dealing with medical facilities
Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication
Insurance verification for both dialysis and nursing home patients
Retrieve messages from the call center for daily appointments
Train new employees
Assist dispatchers in writing up send-backs
Check member files for accuracy in the system
Process monthly recertification and attendance verification reports

Qualification

Customer service experienceComputer skillsCommunication skillsTeamworkIndependent work

Required

Excellent communication skills
Basic computer and typing skills
Customer service experience
Able to work in a busy environment
Able to work independently or with a team
High School graduate or equivalent

Company

Verida

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Verida features a data platform, wallet, and identity services to enable users to securely manage their personal data and credentials.
dateFounded in 2021
location
Sydney, New South Wales, AUS
people-size2-10 employees
web-link
https://verida.ai

Funding

Current Stage
Early Stage
Total Funding
$8.5M
2024-06-21Seed· $5M
2021-12-01Seed· $0.5M
2021-06-15Seed· $3M

Recent News

Research and Markets
US Non-Emergency Medical Transportation Analysis Report 2024: Market on the Rise, Forecasts Indicate Doubling to $13.43 Billion by 2031
2025-03-28
Company data provided by crunchbase