InfoTrack US · 2 days ago
Customer Support Specialist - Green Filing
United States
Full-time
Remote
New Grad, Entry LevelInfoTrack US is a leading platform that simplifies the electronic court filing process for legal professionals. They are seeking a Customer Support Specialist to assist customers primarily through chat, email, and phone, ensuring efficient resolution of inquiries while fostering a supportive team environment.
Information TechnologyLegalLegal TechSoftware
Responsibilities
Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently
Provide feedback to improve support materials, tools, and processes
De-escalate distressed customers and ensure timely, effective resolutions
Deliver clear, professional communication with strong comprehension and problem-solving skills
Work collaboratively with teammates and leadership, remaining open to coaching and feedback
Advocate for customers by sharing insights to improve products and services
Use available tools and resources to enhance customer experience and meet performance goals
Stay accountable for personal growth, training, and continuous improvement
Adhere to schedules, policies, and performance expectations, ensuring efficient call management and service delivery
Engage in team meetings, contribute ideas, and support new team members as needed
Foster a positive, solutions-oriented work environment by providing feedback and recognizing team achievements
Align daily work with company values, engagement initiatives, and a culture of collaboration and celebration
Qualification
Required
Strong communication skills—both written and verbal
Ability to multitask effectively
Empathy and a customer-first mindset
Patience, attentiveness, and a passion for customer care
Ability to remain graceful under pressure
Coachability and curiosity
Willingness to grow personally and as part of a team
Company
InfoTrack US
InfoTrack US is a legal technology firm that provides a platform with legal data, services, and smart searches.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ed Watts
CEO
Sebastian Mill
Chief Technology Officer
Recent News
2024-02-09
Company data provided by crunchbase