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Excelsior Care Group · 23 hours ago

Receptionist

Rochelle Park, NJ

Full-time

Onsite

Entry Level

$16/hr - $16/hr

1+ years exp

Excelsior Care Group is seeking a professional and friendly Receptionist to join their team at Chateau Rehab and Nursing Center. The Receptionist will serve as the first point of contact, ensuring smooth communication and providing excellent customer service in a healthcare environment.

Health CareManagement ConsultingRehabilitation

Responsibilities

Answer incoming calls, determine the nature of the call, and direct callers to the appropriate person or department

Take and deliver messages or transfer calls to voicemail when staff are unavailable

Provide information about the facility, including directions and general inquiries

Operate the paging or phone system as needed

Facilitate communication between residents and callers for those without personal phones

Page or locate staff within the facility as requested

Greet and assist visitors, directing them to appropriate offices or resident rooms

Ensure visitors and guests comply with facility policies and maintain security procedures, including the sign-in process

Monitor the front entrance for elopement risk residents

Maintain positive communication with residents, families, staff, and healthcare partners

Keep up-to-date directories, contact lists, and emergency numbers

Maintain confidentiality and adhere to all HIPAA regulations

Track and monitor the presence of sales representatives within the facility

Qualification

Customer service experienceHealthcare experienceCommunication skillsMicrosoft OfficeAttention to detailProfessional phone etiquetteOrganizational skillsConfidentiality