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Denver Health · 6 days ago

Analyst II, EPIC Applications OpTime

Denver, CO

Full-time

Onsite

Entry Level

$77K/yr - $120K/yr

1+ years exp

Denver Health is an integrated, high-quality academic health care system focused on providing care for all residents. They are seeking an Analyst II for EPIC Applications OpTime to support, analyze, design, and implement Epic application software, ensuring alignment with organizational policies and enhancing user experience.

Health CareHospitalMedical

Responsibilities

Plans and organizes time effectively

Partners with Epic end users to identify needs, opportunities, weaknesses, and issues to provide solutions and improvements. Which may include attending site visits, validation sessions, and other integrated sessions

Participates and guides the phases of system changes, including design, build, testing, documentation and education

Complies with department processes for change management and risk mitigation. Using tools such as Epic Content Management, Data Courier, and other department tools

Communicates with team, stakeholders and vendors to discuss the status of issues, trends, deliverables, end-user concerns, and anticipated milestones. Provides feedback to vendors on existing functionality and desired new / modified functionality to enhance overall system capabilities

Maintains and reviews the status of projects and escalates issues and risks on an ongoing basis with leadership

Follows standard work for documentation of all solutions ensuring consistent deliverable and reusable solutions

Actively reviews and responds to vendor, enterprise, and team correspondence

Makes use of IT and enterprise problem/request tracking tools. Keeps current documentation on all assigned tasks. Completes work status and time allocation documentation as required

Work with training staff to ensure documentation and training materials are in line with delivered solutions

Makes formal and informal presentations to leadership and end users both orally and in writing

Participates in Epic team integrated workgroup(s)

Provide primary support to Epic end-users

Break/fix support

Identify reoccurring issues or weaknesses, and proactively document solutions to expedite issue resolution

Standing maintenance tasks such as, managing and acting on error reports, work queues, and other notifications

Follow established processes to complete service requests

Leads or participates in the evaluation, solution analysis, prioritization, and delivery of changes to existing system or workflows. Evaluates and presents feasibility, effort and timelines required to complete customer requests

Create and execute project plans - defining deliverables, developing and managing schedule, task identification and ownership, and overall status tracking

Maintains regular communication with project team members and leadership as role dictates

Qualification

Epic certificationEpic application supportEpic build experienceAnalytical reasoningMicrosoft Office Suite

Required

Associate's Degree required

One-year of Epic application support experience required

In lieu of an Associate's degree, HS/GED and four (4) years Epic application support experience required

Preferred

Epic build experience preferred

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands, travel, and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer