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Caterpillar Inc. · 18 hours ago

Senior Manager, Analytics (Service Events & Insights)

Peoria, IL

Full-time

Onsite

Senior Level

$159K/yr - $259K/yr

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, committed to building a better, more sustainable world. The Senior Manager, Analytics will lead a team responsible for enhancing service events data quality and leveraging advanced analytics to improve dealer resource planning and operational excellence.

ConstructionMachinery ManufacturingManufacturingMechanical Engineering

No H1B

Responsibilities

Employ strategic leadership to an experienced team of experts accountable for definition, development and governance of global dealer service data

Oversee the creation, enhancement and stewardship of all elements of the Service Events Domain

Sponsor and champion delivery of organizational projects & goals directly aligned with the business needs of Industry Partners, Distribution teams and dealers

Provide day-to-day guidance and coaching to technical and administrative staff

Qualification

Data ScienceMachine LearningStatistical AnalysisDesign ThinkingEmerging TechnologiesAnalytical ThinkingInnovationProductsServices

Required

4-year college degree in Business, Data Science, Engineering or related field

Knowledge of the statistical tools, processes, and practices to describe business results in measurable scales; ability to use statistical tools and processes to assist in making business decisions

Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations

Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems

Knowledge of the value of innovation; ability to create and develop new ideas for answers to work-related problems that improve the performance of the organization

Knowledge of concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation

Knowledge of emerging technologies; ability to design, apply and evaluate new information technologies for business environments