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Marsh McLennan Agency · 1 week ago

Business Insurance Client Service Manager

Clearwater, FL

Full-time

Hybrid

Senior Level

5+ years exp

Marsh McLennan Agency (MMA) is an award-winning company that provides business insurance and employee benefits solutions. The Business Insurance Client Service Manager will support the service standards and business practices of MMA, develop leaders within the organization, and oversee staffing and financial goals.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

Responsibilities

Support the goals, service standards and business practices of Marsh McLennan Agency

Maintain a developmental and challenging environment for all employees through communication of region, departmental and individual goals, creation of quantifiable individual objectives and timely annual reviews

Identify and develop leaders within our organization

Monitor and control staffing, compensation and expenses in support of company financial goals

Continuous recruitment of new employees through involvement in industry associations, community involvement and promotion of Marsh McLennan Agency

Identify opportunities for improved sales effectiveness while maintaining superior customer service

Adhere to established operating procedures and work to modify procedures to meet evolving service goals

Research, direct and support the use of new technology to achieve departmental business goals

Readily accepts implements and supports change initiatives

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

Assists or completes other tasks as directed by agency management

Qualification

Commercial Insurance experienceSupervisory/Management experienceSagitta Agency Management SystemImageRight document managementClient interaction skillsEffective communicationOrganizational skills

Required

Florida 2-20 or ability to obtain

College degree; or 5+ years related experience and/or training; or equivalent combination of education and experience

Minimum of 5 years' Commercial Insurance industry experience to include supervisory/management experience

Possess skills necessary to communicate with clients, carriers and prospects concerning lines of coverage

Working knowledge of Sagitta Agency Management System and ImageRight document management system, or willingness to learn

Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

Company

Marsh McLennan Agency

Glassdoor4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003

White Plains, New York, USA

10001+ employees