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Spectrum · 1 month ago

Customer Service Representative, Mobile Repair

Saint Petersburg, Florida

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Spectrum is a leading telecommunications company that provides internet and mobile services. They are seeking a Customer Service Representative focused on Mobile Repair to enhance customer relationships by resolving inquiries related to mobile services and providing excellent customer experiences.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service

Representing a Fortune 100 company and being the voice of Spectrum

Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more

Resolving mobile customer inquiries while creating best-in-class customer experiences

Working independently in an open, friendly environment while collaborating with a supportive, energetic team

Qualification

Customer service experienceSoftware applicationsHigh-volume phone experienceMS OfficeOrganizationMulti-taskingDependableProactiveProfessionalResilientCommunicationTime managementAdaptableProblem-solving

Required

High school diploma or equivalent

Ability to work a variety of schedules including nights, weekends, and holidays

Ability to read, write, speak and understand English

Preferred

6+ months of customer service experience

6+ months of working with software applications

6+ months of high-volume phone experience in customer service or a call center

6+ months of working in cable operations, mobile, or telecommunications call center

MS Office

computer skills

typing

Communication

organization

time management

multi-tasking

customer service

Dependable

proactive

adaptable

problem-solving

professional

resilient

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees