Brighton Marine · 1 day ago
Member Retention & Education Specialist
Boston, MA
Full-time
Hybrid
Entry Level
$55K/yr - $65K/yr
1+ years expBrighton Marine supports the health and well-being of military-connected individuals and is seeking a Member Retention & Education Specialist. This role focuses on member education, retention strategies, and advocacy to enhance member satisfaction and ensure effective utilization of benefits.
Health CareHealth DiagnosticsMedicalNon ProfitPrimary and Urgent Care
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Educates new members (and existing members, when appropriate) about Plan benefits, how to access care, and other Plan policies and procedures
Proactively follows up with new members to ensure satisfaction with the enrollment process and proactively addressing questions or issues
Arranges on-going member education initiatives to exceed members’ expectations and increase satisfaction with the Plan and responds to inquiries, concerns, and suggestions made by members and providers through all communication forms
Counsel members contemplating disenrollment on how that may affect their other health care options with the goal of retaining their membership, if appropriate, and ensures to the extent possible that members make fully-informed decisions
Proactively contacts at-risk members and “Grandfathered” members who are turning age 65 to educate them on using USFHP when Medicare-eligible and retain their membership
Provides assistance to members moving out of the area by educating them about the health care options available to them, and assisting them in porting their USFHP enrollment to another US Family Healthy Plan provider or to TRICARE Prime
Acts as a liaison between members and the third-party administrator; provides members with one-on-one benefit counseling; and serves as point of contact for individual counseling, assistance, and information regarding other insurances
Identifies and alerts management to trends or other broad issues which might lead to member dissatisfaction and assists with data collection of enrollment leads and other data as needed to support sales and marketing initiatives
Assists sales team with inbound phone sales inquiries to enroll prospects, and assists with producing content for the quarterly member newsletter and other member communications
Participates in and assists with in-person and virtual member information sessions and other sales and marketing events such as Yellow Ribbon Ceremonies
Collaborates with sales marketing, and communications teams to identify new education opportunities and strategies for expanding depth and breadth of market- and customer-facing education
Performs other duties as assigned
Qualification
Required
Experience in local health care setting and familiarity with military environment required
Excellent interpersonal, sales, and phone skills required
Detail oriented and accustomed to a fast paced, data driven environment which utilizes reports and related content
Excellent speaking and listening abilities required, with the ability to follow-up and follow through on matters requiring additional care
Proficiency with Microsoft Office applications (Word, Excel, Access, PowerPoint); Sugar CRM, SalesForce, or other CRM software
Demonstrated familiarity with and understanding of the local military and healthcare community
Must be able to obtain U.S. Government personnel security clearance as a condition of employment
Preferred
Bachelor's Degree preferred, with 1-3 years of marketing, customer service, or sales experience
Company
Brighton Marine
Brighton Marine Health Center is a non-profit corporation that provides primary care, diagnostic, and behavioral health services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Dwyer
President & CEO
Recent News
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