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Eyemart Express · 1 day ago

Optical Retail Manager FT Sherman, TX #006

Sherman, TX

Full-time

Onsite

Mid Level

Eyemart Express is a leading optical retailer founded 30 years ago, known for delivering quality eyewear and maintaining strong relationships with local communities. The Retail Manager will ensure customer satisfaction, oversee store operations, manage staff performance, and maintain sales and quality goals.

E-CommerceEyewearRetail

Responsibilities

Store Presence: Ensure a manager or designated lead associate is on duty at all times. Be a visible and accessible presence to patients and employees. Report to work at least 30 minutes prior to store opening and complete the daily store opening process, including mandatory daily bank deposits. Saturdays are mandatory workdays for management, unless otherwise approved by the Regional Vice President (RVP)

Performance Management:

Ensure all employees use the “lifestyle” selling approach, explaining product features and benefits to customers to ensure the appropriate premium products are sold

Use a summary style close to review sales and build value in the purchase

Train staff to greet all customers upon entering the store and begin assisting them within 2 minutes

Maintain store sales goals at or above company standards, seeking to maximize the store’s gross sales wherever possible

Patient Relations: Ensure total patient satisfaction and resolve any patient complaints and/or sales discrepancies. In partnership with home office management, process any refunds and approve in-store credits

Policy Enforcement: Act as Eyemart’s ambassador by following and enforcing all company policies and procedures

Store Cleanliness/Maintenance: Maintain a quality medical/retail environment through daily basic housekeeping duties including vacuuming, dusting, sweeping, mopping, wiping down surfaces, cleaning bathrooms, and window washing. With district management approval, schedule periodic deep-cleaning and facility maintenance

Inventory Control: Receive stock, maintain proper merchandising as per home office guidelines, conduct monthly inventory, follow proper remake procedures, maintain current edit audit logs to prevent inventory loss, and enforce company procedures for employee discounted purchases