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YWCA Seattle | King | Snohomish · 6 days ago

Crisis Advocate

Seattle, WA

Full-time

Onsite

Entry, Mid Level

$27/hr - $27/hr

2+ years exp

YWCA Seattle King Snohomish is the region’s largest non-profit organization focused on the needs of women. The Crisis Advocate will provide supportive services to homeless women, helping them identify strengths, assess needs, and develop action plans for stabilization.

CommunitiesMedical

Responsibilities

Provides a welcoming, safe environment by building trust and professional rapport with clients

Staffs the front desk to welcome women into the space, monitor cameras and respond to callers and visitors

Offers support and encouragement to clients transitioning out of homelessness

Assists in navigating the social service system, obtaining personal identification, apply for public assistance benefits, enrolling in Medicaid Benefits, and connecting clients to Employment Specialists at WorkSource

Assists with housing applications, advocates by connecting with landlords, and assists in housing search

Provides crisis intervention and de-escalation as needed as well as models positive behavior

Coordinates group activities and community meetings with the clients

Reads relevant documents to keep current with internal events, policies, and procedures (logs, newsflashes, and previous night’s records)

Monitors outside activity, ensures sidewalks are safe and clear

Participates in staff meetings and trainings as directed and collaborate with Housing Support Specialist and Rapid Rehousing Case Manager

Encourages a supportive community environment by coordinating activities and workshops to meet the needs of clients

Actively engages in agency-wide Race & Social Justice Initiative (RSJI) and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks and other populations who routinely encounter systemic oppressions

Incorporates the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in institutions

Qualification

Social service experienceCrisis interventionCPR/First Aid certificationClient-centered approachBasic computer skillsOrganizational skillsEmpathyCultural sensitivityTeamwork

Required

At least two years of direct social service and experience working in a shelter setting or with homeless population strongly desired

Ability to work effectively and empathically with clients who have mental health and chemical related issues

Must be able to respond in an emergency situation, ensuring correct emergency and safety procedures are followed

Ability to engage with, possess a positive attitude around, provide an empathy client-centered approach, build professional rapport with, and helping relationships with our client group

Commitment to diversity including sensitivity to the needs of clients, staff and volunteers from diverse cultural and economic backgrounds

Strong organizational and record keeping skills, maintain accurate and complete records

Obtain CPR/First Aid certification 30 days after hire

Ability and willingness to work independently, be proactive, solve problems and take initiative as well as work in and add value to a team environment, pitching in as needed to 'get the job done' and to make sound judgments without on-site supervision

Ability to maintain confidentiality

Basic level of computer skills critical including use of database, word processing, spreadsheet software (Microsoft Office Suite including, Word, Outlook and Excel)

Experience working with communities of color and people from different cultures than your own