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Neighborly® · 1 day ago

Quickbooks Specialist

Irving, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Neighborly is a hub of service brands focused on connecting customers with local experts for home and business services. They are seeking a Quickbooks Specialist to provide support to operations teams, manage Quickbooks rollout efforts, and ensure franchisee satisfaction through effective communication and troubleshooting.

Business DevelopmentFranchiseManagement ConsultingService Industry

Responsibilities

Handle all incoming inquiries from franchise brands or franchise owners regarding QuickBooks/Qvinci

Provide basic information regarding the QuickBooks Online for account creation, onboarding, and forensic analysis

Responsible for Neighborly operational collaboration related to Qvinci for franchise brands/franchise owners

Troubleshoot and resolve issues and concerns

Write standard operating procedures, recording videos, and write technical documentation for internal and external training purposes

Work closely with the franchise brands for streamlined communication, collaboration and initiatives that maximize franchisee engagement and satisfaction

Handle multiple projects simultaneously

Meet critical deadlines, handling all aspects of the franchisee experience in a timely manner

Ability to take technical features and benefits of Qvinci and effectively communicate to franchise brands/franchisees

Qualification

QuickBooksCustomer serviceAnalytical skillsProject managementMultitaskingService-oriented attitudePatienceWritten communicationVerbal communicationProblem solvingDetail-orientedActive listening