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Marriott International · 5 days ago

Assistant Director of Services

Boston, MA

Full-time

Onsite

Entry, Mid Level

$76K/yr - $99K/yr

2+ years exp

Marriott International is a global leader in hospitality, and they are seeking an Assistant Director of Services to manage housekeeping functions and staff. The role focuses on ensuring guest and employee satisfaction while achieving operational budgets and maintaining cleanliness in guest rooms and public areas.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

Inventories stock to ensure adequate supplies

Supervises an effective inspection program for all guestrooms and public space

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals

Ensures all employees have proper supplies, equipment and uniforms

Communicates areas that need attention to staff and follows up to ensure understanding

Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures

Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them

Schedule employees to business demands and for tracks employee time and attendance

Ensures employees understand expectations and parameters

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy

Observes service behaviors of employees and provides feedback to individuals

Ensures employee recognition is taking place on all shifts

Solicits employee feedback, utilizes an 'open door' policy, and reviews employee satisfaction results to identify and address employee problems or concerns

Participates in employee progressive discipline procedures

Review employee satisfaction results

Participates in interviewing and hiring of team members with the appropriate skills

Sets a positive example for guest relations

Participates in the development and implementation of corrective action plans to improve guest satisfaction

Empowers employees to provide excellent customer service

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Responds to and handles guest problems and complaints

Strives to improve service performance

Qualification

Housekeeping managementBudget managementEmployee trainingGuest relationsCollaboration

Required

High school diploma or GED; 2 years experience in housekeeping or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

Benefits

Relocation Assistance Available

Bonus Eligible: Y

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Milwaukee, Wisconsin, USA

10001+ employees

https://www.marriott.com/hotels/travel/mkeak-hotel-metro-autograph-collection/

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)