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KW PROPERTY MANAGEMENT AND CONSULTING · 21 hours ago

Front Desk Agent (Part-Time Overnight)

Miami, Florida, United States

Full-time, Part-time

Onsite

New Grad, Entry Level

0+ years exp

KW Property Management and Consulting is seeking a Front Desk Agent to provide exceptional customer service to residents and guests. The role involves greeting guests, coordinating with office staff, and handling emergency situations, ensuring a meaningful visit for all.

ConsultingReal Estate

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service

Coordinate with office administrative staff to maintain and update all unit owner information in computer database

Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner

Report any violations of the Rules and Regulations that are noticed at any time

Be familiar with the fire alarm system operations and report all incidents to management

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons

Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services

Write reports of daily activities and irregularities for management

Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily

Qualification

Bilingual English/SpanishCustomer serviceComputer software proficiencyHospitality experienceInterpersonal skillsOrganizational skillsCommunication skills

Required

High school diploma or GED; some college preferred

Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills

Minimum six months related experience and/or training

Bi-lingual English/Spanish may be required at some locations