TAPPS · 6 days ago
Associate Director, Workplace & Operations
Cambridge, MA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$170K/yr - $185K/yr
6+ years expTAPPS is a mission-driven biotech organization seeking an Associate Director, Workplace + Operations to build and run the operational backbone of the company. This role encompasses workplace operations, IT coordination, people operations support, and executive operations to ensure efficient systems and processes that support the team's scientific and business work.
Human Resources
Hiring Manager
Juliana Scandone
Responsibilities
Serve as the primary owner of office and facilities operations
Develop and maintain processes to ensure the workplace runs efficiently and supports scientific and business needs
Build strong relationships with building management, landlords, and external vendors
Lead space forecasting and planning; run the search, evaluation, and planning process for future office and lab expansion
Coordinate workplace safety, compliance considerations, and related documentation in partnership with scientific leadership
Own workplace vendor contracts and operational budgets related to facilities and office services
Act as the primary liaison to the external IT provider, ensuring high-quality service delivery and responsiveness
Own IT operations processes, including equipment lifecycle management, provisioning, and access management
Establish company-wide standards for onboarding, device configuration, account management, and security best practices
Partner with leadership and external providers to evolve systems and tools as the company scales
Lead comprehensive onboarding programs, owning both hands-on execution and longer-term process design
Partner with external recruiting and HR resources to support recruiting coordination, interview logistics, and a strong candidate experience
Provide high-quality, on-site support for employees and visitors, helping teams navigate the space, tools, and day-to-day needs
Own travel and expense (T&E) processes, policies, and systems, identifying opportunities to improve clarity and efficiency
Partner closely with company leadership on scheduling, meeting logistics, and operational workflows
Own Board meeting logistics, including scheduling, materials timelines, and day-of execution
Plan and execute company-wide events, offsites, and culture-building initiatives
Serve as a trusted operational thought partner to leadership, identifying bottlenecks, proposing solutions, and driving cross-functional alignment
Qualification
Required
6–10+ years of experience across workplace operations, office/facilities management, business operations, or administrative leadership
Demonstrated ability to build operational systems and scalable processes from the ground up
Strong vendor management, negotiation, and project management skills
Exceptional communication skills and a service-oriented, solutions-focused mindset
Comfort operating in ambiguity and designing structure that evolves with company growth
High discretion, sound judgment, and ability to handle confidential information
Serve as the primary owner of office and facilities operations
Develop and maintain processes to ensure the workplace runs efficiently and supports scientific and business needs
Build strong relationships with building management, landlords, and external vendors
Lead space forecasting and planning; run the search, evaluation, and planning process for future office and lab expansion
Coordinate workplace safety, compliance considerations, and related documentation in partnership with scientific leadership
Own workplace vendor contracts and operational budgets related to facilities and office services
Act as the primary liaison to the external IT provider, ensuring high-quality service delivery and responsiveness
Own IT operations processes, including equipment lifecycle management, provisioning, and access management
Establish company-wide standards for onboarding, device configuration, account management, and security best practices
Partner with leadership and external providers to evolve systems and tools as the company scales
Lead comprehensive onboarding programs, owning both hands-on execution and longer-term process design
Partner with external recruiting and HR resources to support recruiting coordination, interview logistics, and a strong candidate experience
Provide high-quality, on-site support for employees and visitors, helping teams navigate the space, tools, and day-to-day needs
Own travel and expense (T&E) processes, policies, and systems, identifying opportunities to improve clarity and efficiency
Partner closely with company leadership on scheduling, meeting logistics, and operational workflows
Own Board meeting logistics, including scheduling, materials timelines, and day-of execution
Plan and execute company-wide events, offsites, and culture-building initiatives
Serve as a trusted operational thought partner to leadership, identifying bottlenecks, proposing solutions, and driving cross-functional alignment
Forward-thinking operator who also executes with speed and precision
Proactive owner who anticipates needs and takes initiative
Culturally positive, trusted presence across scientific and business teams
Low-ego, roll-up-your-sleeves approach that is essential in early-stage environments
Preferred
Experience in high-growth startup environments; biotech or scientific workplace experience strongly preferred
Company
TAPPS
We help secure top talent for your organization by streamlining processes, implementing industry best practices, offering comprehensive staff training, enhancing your talent brand, and giving you a competitive edge in any market.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase