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Gesa Credit Union · 20 hours ago

Member Contact Center Representative I ($500 Hiring Bonus) - Bilingual Preferred

Spokane, WA

Full-time

Hybrid

Entry Level

$17.13/hr - $25.99/hr

1+ years exp

Gesa Credit Union is seeking a Member Contact Center Representative to join their team, where they emphasize the importance of individual stories and community service. The role involves providing exceptional service to members, troubleshooting inquiries, and promoting credit union products while adhering to performance metrics.

CreditFinancial ServicesLending

Growth Opportunities

Responsibilities

Provides exceptional service to promote deep and lasting member relationships

Answers general inquiries and performs account maintenance via phone or email channels

Meets/exceeds key performance indicators (KPIs) expectations

Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency

Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution

Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships

Maintains knowledge of credit union policies, procedures, and regulations

Communicate effectively with members/ team members through various channels

Qualification

Customer serviceBilingual SpanishContact center experienceCredit union experienceMicrosoft OfficeInterpersonal skillsEffective communicationProblem-solvingTeam collaboration