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Planet Pharma · 1 day ago

Training Specialist

Irvine, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Planet Pharma is dedicated to providing a seamless learning experience for users of their global quality training system. The Training Specialist will support users by resolving issues, configuring training profiles, and ensuring data quality within the learning management system.

BiotechnologyHealth CarePharmaceutical

Responsibilities

Provide ongoing moderately complex LMS front-end user support (e.g., assigning/registering for training) and resolving moderately complex issues for the assigned organization

Configure profiles related to training assignments and completion

Test and execute validation scripts

Responsible for conducting moderately complex data tasks (e.g., creating and maintaining courses)

Provide ongoing auditing of data to ensure high-level of data quality and integrity, as well as propose solutions for, and execute data clean-up efforts

Provide end-users with assistance as it pertains to running reports or provide back-end reporting support during a regulatory audit

Assist with smaller quality systems training projects as needed

Resolve moderately complex systems issues from customer support tickets in partnership with vendor and/or team members

Other incidental duties

Qualification

LMS supportData quality auditingSoftware proficiencyInterpersonal skillsOrganizational skillsProblem-solving skillsFeedback skills

Required

Provide ongoing moderately complex LMS front-end user support (e.g., assigning/registering for training) and resolving moderately complex issues for the assigned organization

Configure profiles related to training assignments and completion

Test and execute validation scripts

Responsible for conducting moderately complex data tasks (e.g., creating and maintaining courses)

Provide ongoing auditing of data to ensure high-level of data quality and integrity, as well as propose solutions for, and execute data clean-up efforts

Provide end-users with assistance as it pertains to running reports or provide back-end reporting support during a regulatory audit

Assist with smaller quality systems training projects as needed

Resolve moderately complex systems issues from customer support tickets in partnership with vendor and/or team members

Good interpersonal skills, written and verbal communication

Good knowledge with a variety of software packages, including MS Word, PowerPoint, Excel, and Outlook and related LMS systems

Must be able to receive and provide feedback in a professional, direct, and tactful manner

High level of self-directed initiative, organizational and recordkeeping skills

Substantial knowledge and understanding of policies, procedures, and requirements as it relates to the quality programs

Good problem-solving and organizational skills

Ability to manage internal and external confidential information with utmost discretion

Works autonomously within established procedures and practices

Ability to build and maintain strong relationships across the organization to influence and achieve objectives

Attention to detail

Ability to interact professionally with all organizational levels

Must be able to work in a team environment

Provide feedback in a professional, direct, and tactful manner

Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

H.S. Diploma or equivalent

2-4 years of experience required