Gifthealth · 1 day ago
Clinical Pharmacist - Counseling & Phone Support
Mesa,AZ,US
Full-time
Hybrid
Entry, Mid Level
1+ years expGifthealth is seeking a Clinical Pharmacist who will focus primarily on patient interactions via phone. This role emphasizes medication counseling, education, and ongoing clinical support to ensure patients understand their therapy and adhere to treatment plans.
Health CarePharmaceuticalSoftware
Responsibilities
Conduct daily phone consultations with patients regarding their prescriptions, medication regimens, side effects, and administration techniques
Provide clear, empathetic education tailored to each patient’s needs, including adherence support and lifestyle guidance when appropriate
Answer patient questions related to therapy, drug interactions, and monitoring requirements
Document all counseling sessions and clinical interventions in compliance with regulatory and organizational policies
Verify prescriptions for clinical appropriateness, accuracy, and safety
Monitor and resolve medication-related problems, collaborating with prescribers when therapy modifications are needed
Identify potential adverse drug reactions and ensure timely interventions
Support adherence and persistence programs to improve patient outcomes
Work closely with clinical pharmacy technicians, call center agents, and support teams to triage calls and escalate clinical questions appropriately
Communicate with prescribers and healthcare teams to clarify orders, address patient concerns, and ensure continuity of care
Participate in interdisciplinary team discussions to optimize patient therapy
Maintain compliance with federal, state, and organizational regulations, including HIPAA and patient privacy requirements
Ensure counseling is aligned with best practices and clinical guidelines
Participate in continuous improvement initiatives related to patient support and pharmacy services
Qualification
Required
Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy degree required
Active Ohio pharmacist license preferred and in good standing or willing to obtain within 180 days
Strong knowledge of pharmacotherapy, medication safety, and patient counseling techniques
Excellent verbal communication and active listening skills
Compassionate, patient-centered approach to care
Comfort with technology platforms, including pharmacy management systems, call routing systems, and electronic health records
Must be able to answer phone calls and perform patient counseling duties throughout a standard 8-hour workday
Must be able to remain seated and engaged at a workstation for extended periods while maintaining focus on patient interactions
Must be able to use computer systems, telephony platforms, and electronic health records efficiently to complete daily tasks
Must have reliable internet access and a private, quiet workspace to ensure patient privacy and effective communication
Must be able to meet productivity and quality standards for remote clinical and patient support operations
Preferred
1–3+ years of direct patient care experience preferred (retail, specialty, or ambulatory care settings)
Ability to explain complex clinical concepts in simple, patient-friendly language
Strong time management and prioritization skills for handling a high volume of patient calls
Empathy and patience when working with diverse patient populations
Team-oriented, with the ability to collaborate across pharmacy, clinical, and operational teams
Company
Gifthealth
GiftHealth is a healthcare tech startup that streamlines pharmacy experience with free delivery and competitive medication pricing.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$45.8MKey Investors
Eir PartnersAllos Ventures
2023-04-04Private Equity· $40M
2021-03-16Seed· $5.8M
2020-06-04Pre Seed
Leadership Team
John Romano
President and Co-Founder
Derek Schneider
CTO
Recent News
2025-12-19
2025-10-29
2025-10-07
Company data provided by crunchbase