This job has closed.

INSPYR Solutions · 2 days ago

Helpdesk Technician 3

Carson City, NV

Full-time

Onsite

Senior Level

$25/hr - $30/hr

5+ years exp

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a Helpdesk Technician 3 to provide user support and manage help desk applications, ensuring effective operation of computer systems and peripherals.

Information TechnologyProfessional ServicesStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals

Monitoring a system

Creating and using disk images

Providing or developing documentation of systems, jobs, programs, and audit documentation for completeness and accuracy

Providing testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors

Restoring data from backup media

Training and leading assigned personnel

Monitoring operations in the absence of a supervisor

Qualification

Help desk applicationsOperating systems knowledgeUser support experienceDatabase principlesNetwork troubleshootingProgramming language knowledgeData restorationTraining abilityDocumentation skills

Required

Graduation from high school or equivalent

Five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals

Three years of IT work experience in a user support role

Detailed knowledge of commercially available operating systems and applications used by the agency

Detailed knowledge of help desk applications configuration as used for change/problem management

Detailed knowledge of principles and practices of a computer system and peripheral devices as needed to monitor a system

Detailed knowledge of user password security principles and practices

Working knowledge of database principles

Working knowledge of network domains and login procedures

Working knowledge of web browser capabilities and the difference between intranets and the Internet

General knowledge of at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications

General knowledge of network troubleshooting

Ability to create and use disk images

Ability to provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy

Ability to provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors

Ability to restore data from backup media

Must be able to pass a criminal background check before starting work

Must be able to work Pacific Time work hours Mon Fri, 8AM 5PM on site