TotalMed · 1 week ago
Healthcare Customer Service Representative
Green Bay, WI
Full-time
Onsite
Entry Level
$17.50/hr - $17.50/hr
1+ years expTotalMed is seeking motivated and empathetic individuals to join their Home Care Equipment team in a fast-paced, healthcare-support environment. In this role, you will be the primary point of contact for patients requiring essential medical supplies and sleep equipment.
Health CareStaffing Agency
Responsibilities
Handle a high volume of incoming calls regarding home medical equipment and supplies
Provide professional and empathetic assistance to patients, primarily in a telephonic capacity
Use computer systems to accurately document patient needs and coordinate equipment services
Assist with showroom sales and support for patients requiring home care items
Navigate insurance and equipment troubleshooting to ensure seamless patient support
Qualification
Required
At least 1 year of relevant experience required
High School Diploma or equivalent required
Strong communication skills and a friendly phone presence
Proficiency with computers and the ability to multitask in a fast-paced environment
Proven problem-solving skills and attention to detail
High level of punctuality and reliability
Customer service: 2 years (Required)
Location: Green Bay, WI (Required)
Work Location: In person
Preferred
Call center: 1 year (Preferred)
Benefits
Dental insurance
Health insurance
Vision insurance
Company
TotalMed
TotalMed, a clinical staffing company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Josh Owens
Travel CVOR RN
Justin Tomlin
Chief Strategy Officer
Recent News
2025-08-27
2025-06-26
Fierce Healthcare
2025-06-06
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