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Latham & Watkins · 1 day ago

Manager of Business Process Excellence

US-CA-Los Angeles

Full-time

Hybrid

Mid, Senior Level

$175K/yr - $185K/yr

3+ years exp

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The Manager of Business Process Excellence will be responsible for mapping and diagnosing workflows across business teams, identifying inefficiencies, and redesigning processes for performance improvement.

Law Practice

Growth Opportunities

Responsibilities

Identifying inefficiencies, rework, bottlenecks, and control gaps, then defining practical recommendations aligned to firm culture and operating realities

Developing a deep understanding of workflows by synthesizing stakeholder input, documentation, system touchpoints, and data

Applying structured methodologies (for example Lean, Six Sigma, and standard process and control design concepts) to improve quality, consistency, scalability, and cycle times

Using data and performance measures to quantify pain points, validate hypotheses, prioritize opportunities, and track results

Identifying opportunities for process digitization, automation, and AI enablement, developing business cases and requirements, and partnering with AI and technology teams for delivery

Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Demonstrate a proven ability to lead and manage cross-functional process excellence engagements, including planning, structuring work, driving decisions, and delivering outcomes

Display a strong command of process mapping and analysis techniques (current-state, future-state, swim lanes, SIPOC/value stream, root cause analysis), and demonstrated implementation experience

Possess fluency in structured improvement methodologies (for example, Lean, Six Sigma, and standard process and control design concepts), with sound judgment on what is practical in a professional services environment

Qualification

Business process redesignProcess mapping techniquesLean methodologySix SigmaData analysisStakeholder engagementCross-functional leadershipCommunication skillsProblem-solving

Required

Demonstrate a proven ability to lead and manage cross-functional process excellence engagements, including planning, structuring work, driving decisions, and delivering outcomes

Display a strong command of process mapping and analysis techniques (current-state, future-state, swim lanes, SIPOC/value stream, root cause analysis), and demonstrated implementation experience

A bachelor's degree in any field of science or business

A minimum of three (3) years' consulting experience within a Big Four or comparable consulting firm, including a minimum of two (2) years' experience in the area of business process redesign