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PROENERGY · 1 day ago

Customer Service Manager

Houston, TX

Full-time

Onsite

Senior Level

5+ years exp

PROENERGY is a global energy transition platform focused on fast-start, dispatchable power. The Customer Service Manager will oversee contractual clients and coordinate efforts across various teams to enhance customer satisfaction and promote organizational growth.

EnergyManufacturingRenewable Energy

No H1B

U.S. Citizen Only

Responsibilities

Provide direct leadership to Aero Advantage teams, including assisting, coaching and mentoring employees to achieve a high level of performance

Own all aspects of Aero Advantage projects, including execution, customer satisfaction, productivity and technical support

Participate in turnover meetings with the sales team, developing a plan to successfully implement the scope of the project as committed to the customer

Review and implement all aspects of the project contract

Be the primary customer interface from turnover to end of warranty

Support Sales and Commercial Teams in proposal development

Act as the point of escalation for complex problems, both of a technical and non-technical nature, assisting in the assessment of root cause and the resolution of problems

Take the lead on productivity, monitoring work performance and efficiency of employees and subcontractors to ensure schedules are followed and projects are executed effectively and within budget

Manage the material flow and crew schedules across multiple projects to optimize efficiency and costs

Actively participate in internal Project Reviews. Reviews typically cover compliance with design requirements, schedules, and budgets with particular attention to the cost relating to PES performed work

Ensure PES EH&S program is adhered to across all jobs ensuring corrective actions for any deficiencies are taken immediately

Stay abreast of, and provide proactive solutions for potential problems, work interference, schedule difficulties, employee issues and/or client issues

Qualification

LM2500/LM6000 experiencePower Generation experienceManagement experienceStrategic planningContract negotiationCross-functional team leadershipBudget executionReport writingCommunication skillsProblem-solving skills

Required

Bachelor's degree in engineering or business administration or equivalent education and experience

LM2500/LM6000/Aeroderivative Technical Advisor experience or previous CSM experience in Power Generation

5+ years' experience in management of construction and/or field service segments

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa

Successful candidate will need to satisfactorily complete pre-employment drug screen and background check

Preferred

Experience in strategic planning and execution, contracting, negotiating, and change management

Ability to develop detailed financial plans and execute to a budget

Ability to lead cross-functional teams in problem solving, cost estimating/control, as well as schedule attainment

Strong verbal and written communication skills. Able to communicate effectively with all levels internal to the organization as well as externally to key customer contacts

Ability to motivate teams and simultaneously manage several projects

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations

Ability to write reports, business correspondence, and procedure manuals