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IdeaTek · 23 hours ago

Internet Support Specialist

Wichita,KS,US

Full-time

Onsite

New Grad, Entry Level

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. The Internet Support Specialist will support customers by troubleshooting wireless, fiber internet, and phone services while delivering exceptional customer service with empathy and professionalism.

ConsultingEducationInformation TechnologyInternetOptical CommunicationResidentialTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently

Provide a consistently high level of service to existing IdeaTek customers

Collaborate with internal teams to ensure timely resolutions and positive customer outcomes

Identify trends or recurring issues and share insights to support process improvements

Proactively follow up to confirm issues are resolved and expectations are met

Demonstrate empathy, patience, and professionalism in every customer interaction

Qualification

Technical troubleshootingCustomer service experienceCRM familiarityProblem-solving skillsEmpathyTeam collaborationAttention to detail

Required

Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting

Availability to work M-F 8a-5p during training and then 9a-6p as the regular work schedule, with occasional weekend coverage as needed

Ability to work effectively in a collaborative, team-oriented environment

Preferred

Previous experience in a technical support, help desk, or internet service provider (ISP) environment

Familiarity with CRM, ticketing, or customer support systems

Experience explaining technical concepts in a clear, customer-friendly way

Benefits

Medical, dental, vision, life, and 401k with match

Free coaching/counseling for employees & families

Free internet service (if available in your area) or internet reimbursement

Tuition reimbursement for personal and professional growth

Community engagement opportunities

Company

IdeaTek

Fiber-Optic Connectivity · Customized Solutions · Digital Technology

Founded in 1999

Buhler, Kansas, USA

51-200 employees

http://ideatek.com

Funding

Current Stage

Growth Stage

Total Funding

unknown

Key Investors

Oak Hill Capital Partners

2025-07-08Private Equity

2025-02-22Secondary Market

2025-02-22Acquired

Leadership Team

Daniel Solomon

Chief Financial Officer

Daniel Friesen

Managing Partner and Chief Innovation Officer

Recent News

Government Technology US

Emporia, Kan., Is Poised for $14M Broadband Expansion

2025-11-15

EIN Presswire

IdeaTek to Acquire Epic Touch

2025-09-30

Seattle TechFlash

Kansas internet provider IdeaTek grows through merger and private-equity backing

2025-08-07

Company data provided by crunchbase