Taco Bell · 1 day ago
Sr. Technical Product Mgr I
Plano, TX
Full-time
Onsite
Senior Level
5+ years expTaco Bell is part of Yum! Brands, the world’s largest restaurant company, and is seeking a Sr. Technical Product Manager to lead the ServiceNow Global Configuration Management Database (CMDB) Program. This role involves strategic leadership in managing the CMDB capabilities, collaborating with stakeholders, and ensuring the platform meets business needs and supports IT operations.
Food and BeverageGift CardNutritionRestaurants
Responsibilities
Product Ownership: Work with stakeholders to define and communicate the vision and roadmap for the ServiceNow Global CMDB, ensuring alignment with organizational goals, IT strategies, and platform capabilities
Stakeholder Engagement: Collaborate with IT, business, and compliance stakeholders to gather requirements, prioritize features, and manage the product backlog
CDE Change Management: Oversee changes to existing CI classes, including updates to Critical Data Elements (CDEs) to improve data quality and governance
Executive-Level Health Reporting: Oversee the development and delivery of executive-level reporting on CMDB health, including data quality, completeness, and usage metrics
Enterprise Alignment: Ensure CMDB initiatives align with enterprise architecture and IT service management goals
Documentation Maintenance: Maintain documentation of roadmap items, CI class definitions, and platform changes
Continuous Improvement Leadership: Support continuous improvement efforts to enhance CMDB usability, automation, and integration
Application Support: Serve as a point of contact for CMDB-related issues, providing timely resolution and support to end users and IT teams
Qualification
Required
BA/BS in Information Systems, Computer Science, or related field, or equivalent experience
5+ years of experience in ServiceNow Configuration Management, with at least 2 years in a Product Owner or similar leadership role
Strong understanding of ServiceNow CMDB architecture, data models, and platform capabilities
Experience working with global teams and managing enterprise-scale CMDB implementations
Familiarity with ITIL framework and configuration management processes
Ability to communicate technical information clearly to both technical and non-technical users
Ability to translate business needs into actionable roadmap items
Strong communication and stakeholder engagement skills
Attention to detail and commitment to maintaining data accuracy and system reliability
Ability to work collaboratively with cross-functional teams
Eagerness to stay current with ServiceNow platform updates and platform evolution
Benefits
4 weeks’ vacation PLUS holidays
Sick leave
2 paid days to volunteer at the cause of their choice
A dollar-for-dollar matching gift program
Generous parental leave
Competitive benefits including medical, dental, vision and life insurance
A 6% 401k match
Yum!’s world-famous recognition culture
Company
Taco Bell
Taco Bell is an American fast-food restaurant chain specializing in Tex-Mex meals. It is a sub-organization of Yum! Brands.
10001+ employees
H1B Sponsorship
Taco Bell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (10)
2023 (12)
2022 (8)
2021 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$13.7MKey Investors
Norwest Mezzanine Partners
2022-06-01Series A
2006-11-29Debt Financing· $13.7M
Leadership Team
Sean Tresvant
Chief Executive Officer, Taco Bell | Chief Consumer Officer, Yum! Brands
Meghan Farren
President, North America
Recent News
2025-12-27
Company data provided by crunchbase