PM Hotel Group · 1 day ago
PM Hotel Group | Summer 2026 L+D and Brand Performance Intern | Support Center
Chevy Chase Village, MD
Internship
Hybrid
Intern
Start in 2026 SummerPM Hotel Group is looking for a Summer 2026 L+D & Brand Performance Intern to join their Support Center for a structured 9-week immersive experience. The intern will assist with brand audits, design micro-training, and build tools for hotel leaders to enhance guest experience and operational consistency.
Hospitality
Responsibilities
Analyze guest feedback (e.g., surveys and online reviews) to spot trends and root causes
Assist with brand standard and quality assessments; help translate findings into clear action plans
Support follow‑ups with property leaders to close gaps and sustain improvements
Help design micro‑trainings and lineup materials (3–5 minute modules) that drive daily behavior
Refresh onboarding and service tools so associates can deliver brand promise confidently
Pilot training at one property (or team), gather feedback, and refine materials
Contribute to a service playbook that defines PM’s core touchpoints (arrival, problem‑solve, farewell)
Create job aids, checklists, and guides that make standards easy to understand and adopt
Partner with leaders to integrate training into pre‑shift lineups and team rhythms
Assist in improving digital “first impressions” (photos, descriptions, amenities, positioning)
Summarize reputation insights into concise weekly snapshots for hotel leaders
Support property teams with clear recommendations to elevate online sentiment
Build simple dashboards or one‑page scorecards that visualize guest and brand performance
Create reusable templates (audit summaries, service checklists, training guides) for hotels
Document processes for repeatable, scalable use across the portfolio
Work with Operations, F+B, People + Culture, and Revenue teams to align brand priorities
Support rollout of new brand programs, amenities, or seasonal service campaigns
Contribute to creative projects for lifestyle and independent hotels (storytelling, collateral)
Qualification
Required
Pursuing a degree in Hospitality or Organizational Leadership
Passionate about guest experience, service culture, and brand storytelling
A clear communicator - visually and verbally - with strong organizational skills
Comfortable turning insights into practical tools for frontline teams
Preferred
Experience with training content, reputation platforms, or brand standards
Benefits
Hands‑on experience integrating Brand Performance and L+D to drive service excellence.
Mentorship from seasoned leaders and collaboration with property teams.
A polished capstone deliverable—ready for your portfolio and resume.
Practical skills in training design, insights storytelling, and operational alignment.
A pathway to roles in guest experience, quality assurance, brand strategy, or training.
Company
PM Hotel Group
People-first hospitality. At PM Hotel Group every team member is dedicated to delivering memorable guest experiences.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ethan Kramer
Chief Investment and Development Officer
Kory Davis
CORPORATE DIRECTOR | NEW BUILDS + TRANSITIONS
Company data provided by crunchbase