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GSA - Global Student Accommodation · 2 days ago

Assistant General Manager

US-SC-Charleston

Full-time

Onsite

Entry, Mid Level

$25/hr - $27/hr

1+ years exp

GSA - Global Student Accommodation is a global leader in student housing, connecting young people to opportunities and amazing living spaces. The Assistant General Manager will ensure smooth operations and enhance the student living experience by managing leasing, resident relations, marketing, and budgeting.

Asset ManagementProperty DevelopmentReal Estate Investment

Responsibilities

Maintain accurate resident records, process rent payments and ensure timely collection of all fees

Oversee lease renewals, resident retention efforts, and the eviction process according to company policies

Manage invoices and deposits, ensuring financial accuracy and compliance with procedures

Lead and guide the leasing and marketing efforts, conducting property tours, and engaging prospective residents

Coordinate marketing initiatives and track market trends to remain competitive in pricing and amenities

Ensure excellent customer service by addressing resident service requests, conducting follow-ups, and maintaining a positive community atmosphere

Oversee vendor management and ensure all property service needs are met

Maintain property standards through regular inspections and addressing any operational needs

Assist with preparing and reviewing reports on move-outs, occupancy rates, and leasing activity

Organize and maintain lease paperwork, ensuring accuracy and compliance during move-ins and move-outs

Comply with all state, federal, and company policies, including Fair Housing regulations

Assist with managing the team, leading regular meetings, and driving community goals

Ensure office and model units are always presentable, fostering a welcoming environment for prospects

Qualification

Entrata experienceResidential properties experienceCustomer service skillsInterpersonal skillsCarbon Literacy Certification

Required

High school diploma, GED or equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required

Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required

Relevant experience working at a property, even better at a university/college

Entrata experience, or relevant rental software experience

Strong interpersonal and communication skills, including the ability to build and maintain quality relationships

Strong customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to service requests

Carbon Literacy Certification or willingness to undertake training