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Montgomery County Government · 1 day ago

Customer Service Representative I, Grade 13 (Part-time)

Silver Spring, MD

Full-time, Part-time

Onsite

Entry Level

$26K/yr - $33K/yr

1+ years exp

Montgomery County Government is seeking a part-time Customer Service Representative I for the Gilchrist Immigrant Resource Center. The role involves providing information and referral services to customers from diverse backgrounds, as well as supporting program managers with administrative tasks and outreach efforts.

GovernmentNon Profit

Responsibilities

Responding to inquiries from community members, at the front desk and by phone, providing accurate information about available resources and existing programs

Assisting with program registration and coordination and volunteer support for classes taught at the Gilchrist Center

Providing administrative support and record accurate data collection using Excel, SharePoint, and internal databases

Representing the Gilchrist Center at outreach events, providing information about the center and other programs that would benefit immigrant residents

Assisting with facility operations and maintenance

Serving as lead worker to volunteers on site

Qualification

Customer serviceAdministrative organizationBilingual proficiencyMicrosoft Office SuiteIndependenceCultural sensitivityTeamwork

Required

High School Diploma or High School Certificate of completion recognized in the State of Maryland

One (1) year of responsible experience performing a wide variety of general clerical, public contact, and customer service work providing information and/or directing requests over the telephone and at a public counter

An equivalent combination of education and experience may be substituted

The selected candidate will be required to complete a medical exam

The employee will experience prolonged periods of sitting, listening, and speaking, as well as using fingers to operate a multi-button telephone, and lifting objects weighing between 20 and 50 pounds