Acumen Technology ยท 1 day ago
Service Analyst II
Nashville, TN
Full-time
Hybrid
Mid Level
$40K/yr - $60K/yrAcumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. The Service Analyst II acts as a bridge between basic support and advanced troubleshooting, handling more complex software, hardware, and network problems while providing excellent customer service and communication.
ConsultingCyber SecurityInformation ServicesInformation Technology
Responsibilities
Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer service and communication whether by phone or by email
Support our core values and commit to always improving
Have fun working
Be serious about mastering technology. Areas like Windows 10/11, Azure and On-Prem Active Directory, Microsoft 365, Windows Server, and basic networking will be part of the day to day life
Be ready to handle a broad range of troubleshooting requirements, including those escalated by our front line support team
Maintain business efficiencies through detailed documentation, time keeping, communication, and an eye on the metrics
Qualification
Required
We are a hybrid work environment. Applicants should be located in or around the Nashville area for those days that we are in the office
Intermediate understanding of operating systems, business applications, printing systems, and network systems
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment
Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time
Be in the Middle, TN area or willing to relocate
Benefits
Hybrid workplace
100% employer paid health insurance (medical and dental)
Mileage and phone reimbursement
Fun working environment and culture
401K with company match
Company
Acumen Technology
Acumen Technology offers managed IT services, cyber security, cloud, IT consulting, VOIP, data backup and disaster recovery services.
Founded in 2016
11-50 employees
H1B Sponsorship
Acumen Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (5)
2021 (4)
2020 (5)
Funding
Current Stage
Early StageLeadership Team
Keith Maune
Founder & COO
Company data provided by crunchbase