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Partnership HealthPlan of California · 1 day ago

Housing Services Coordinator

US-CA-Fairfield

Full-time

Onsite

Entry, Mid Level

$37.22/hr - $46.53/hr

1+ years exp

Partnership HealthPlan of California is seeking a Housing Services Coordinator responsible for reviewing, approving, and supporting requests for housing-related services. This role collaborates with clinical teams and external providers to ensure access to safe housing services for members, while maintaining documentation and monitoring service utilization.

Health CareInsuranceNon Profit

Culture & Values

Responsibilities

Reviews and processes referrals for housing-related services (e.g. Housing Transition Navigation Services, Housing Deposits, Housing Tenancy and Sustaining Services, Transitional Rent, etc.) in accordance with DHCS guidance and plan policies

Evaluates documentation (e.g. housing plans, household goods, tenancy barriers, etc.) for completeness, eligibility, and compliance

Makes and ensures timely authorizations or determinations on service requests within plan policies

Collaborate with clinical and non-clinical staff to educate, support, and assist with members with housing related needs

Serves as point of contact for members, care managers, and providers requesting housing service processes and benefit requirements

Supports providers and case managers with technical assistance on service documentation, billing and/or reporting

Maintains accurate documentation in case management and authorization systems

Monitors service utilization, identify trend and flag issues or gaps in service access

Collaborates with internal departments (e.g. Utilization Management, Case Management, Compliance, Provider Relations, etc.) to ensure consistency and quality of housing-related services

Participates in audits, quality improvement initiatives, and reporting for housing-related services

Other duties as assigned

Qualification

Housing navigationCase managementUtilization managementMedicaid knowledgeAnalytical skillsElectronic health recordsCommunication skillsCollaboration skills

Required

Bachelor's degree in Social Work, Public Health, Human Service or related field preferred with 1-2 years of experience

In lieu of degree, 2-4 years of experience in one or more of the following: Housing navigation or supportive housing programs, case management or care coordination, utilization management or service authorization experience in a health plan setting, community-based behavioral health or social services

Familiarity with housing systems, landlord engagement, and/or homeless programs

Strong analytical skills and attention to detail for reviewing documentation and determining eligibility

Excellent communication and collaboration skills, both written and verbal

Ability to navigate electronic health records, care management and authorization systems

Daily use of telephone and computer for most of the day

Ability to use a keyboard

Must be able to lift, move, or carry objects of varying size, weighing up to 10lbs

Preferred

Knowledge of Medicaid and/or Medicare benefits, CalAIM, California's Continuum of Care (CoC) system, Coordinated Entry, Homeless Management Information System (HMIS) and/or social determinants of health programs strongly preferred

Experience working with populations experiencing homelessness, behavioral health needs or complex social conditions

Company

Partnership HealthPlan of California

Partnership HealthPlan of California is a non-profit community-based health care organization that contracts with the state to administer Medi-Cal benefits through local care providers to ensure Medi-Cal recipients have access to high-quality comprehensive cost-effective health care.

Founded in 1994

Fairfield, California, USA

1001-5000 employees