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ORNL Federal Credit Union · 19 hours ago

Branch Manager - Kingston Branch

Kingston, TN

Full-time

Onsite

Mid, Senior Level

3+ years exp

ORNL Federal Credit Union is seeking a Branch Manager for their Kingston Branch. The role involves leading branch operations, mentoring staff, and ensuring exceptional member service while achieving organizational goals.

Customer ServiceFinancial ServicesNon Profit

Responsibilities

Utilizes Credit Union performance management tools to improve or reinforce behaviors that result in improved member service

Assists members with opening and closing accounts and safe deposit boxes; answers questions about products and services; and resolves problems promptly that are within authority

Interviews potential employees to fulfill staffing needs. Hires, motivates, develops and directs staff to achieve optimal branch growth. Evaluates employee performance and recommends promotions, transfers, and salary adjustments

Processes and closes consumer loans and credit cards for members, complying with all underwriting requirements

Develops and mentors Assistant Branch Managers and Head Tellers to prepare them to assume a leadership role in the branch

Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders and cashier checks to members; transfers amounts form member accounts as directed

Creates, monitors, and manages the branch budget and accounts for any variance

Participates in community clubs or Chamber events to promote Credit Union awareness to the public at large

Conducts monthly security units, surprise vault audits, and weekly currently machine replenishment

Ensures appropriate records are maintained and required reports are prepared to include budget, scheduling, and audit requirements

Conducts staff meetings and training; schedules staff and reviews daily time sheets

Maintains member service standards and responds accordingly

Qualification

Financial services experienceEmployee management experienceCustomer service experienceCoachingBudget managementMentoringCommunication skillsOrganization skillsTime management skillsPresentation skillsDetail oriented

Required

One or more years of financial services experience

Three or more years of customer service experience

One or more years of employee management experience

Associate's degree in Business or Financial Management or an equivalent combination of education and experience

Must have the ability to coach, mentor, and build consistent behavioral skills in staff and leaders for performance and execute disciplinary action if needed

Excellent written and verbal communication skills, including business writing ability

Excellent organization skills

Time management skills and accustomed to working with deadlines

Must have the ability to give presentations to medium to large sized groups

Strong customer service orientation, detail oriented and accurate