Metro Vein Centers ยท 1 day ago
Patient Service Center Representative
West Bloomfield, MI
Full-time
Hybrid
New Grad, Entry LevelMetro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. They are seeking a Patient Service Center Representative to function as a remote extension of their in-clinic front desk team, answering calls, responding to patient questions, and supporting patient inquiries with empathy and accuracy.
Health CareHospitalMedicalWellness
Responsibilities
Communicate with patients in an omni-channel fashion via phone, email and text messaging
Answer and place inbound and outbound calls to support existing patients
Reschedule appointments, call back missed calls, and manage no-show/cancellation lists
Verify insurance and confirm appointment details
Respond to general patient inquiries and triage questions appropriately
Maintain high call quality scores and meet performance metrics
Collaborate with internal teams to support a seamless patient experience
Maintain documentation in our EMR and follow call center protocols
Qualification
Required
Bilingual in English and Spanish (required)
Comfortable working with patients over the phone and navigating EMR systems
Organized, dependable, and calm under pressure
Able to manage competing priorities and stay focused in a fast-paced environment
Excellent communication and customer service skills
A team-first attitude with strong attention to detail
Preferred
Experience working in a medical office or healthcare call center
Benefits
Medical, Dental, and Vision Insurance
401(k)
Paid Time Off (PTO) + Paid Company Holidays
Company-Paid Life Insurance
Short-Term Disability Insurance
Employee Assistance Program (EAP)
Career Growth & Development Opportunities
Company
Metro Vein Centers
Metro Vein Centers offers varicose vein treatment that includes vascular surgery, radiofrequency ablation and laser treatment services.
Founded in 2008
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Dmitri Ivanov
Executive Chairman
Recent News
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