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Schindler Group · 10 hours ago

Project Manager - Existing Installations

New York, NY

Full-time

Onsite

Mid, Senior Level

$113K/yr - $142K/yr

5+ years exp

Schindler Group is a company focused on enhancing the quality of urban life through their elevator and escalator services. The Project Manager for Existing Installations will manage customer relationships and oversee the servicing, maintenance, repair, and upgrades of assigned units to meet quality and safety standards.

ConstructionIndustrialInfrastructureManufacturing

Responsibilities

Build and manage favorable client relationships with building owners and property managers to secure and renew maintenance/service agreements

Respond to customer inquiries and prepare estimates to ensure satisfactory resolution

Negotiate contract terms favorable to the company while also delivering on customer requirements

Drive sales KPIs including Time and Material processing, repair bookings and capital planning

Partner with Business Services Center to validate accounts receivable information, ensuring timely and accurate payments

Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements

Responsible for coordinating routes, scheduling, ordering parts and verifying payroll accuracy while assuring fulfillment standards

Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery

Manage logistics and implement preventive maintenance strategies

Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise

Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes

Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction

Collaborate with engineers, technical service staff, and contractors to optimize project workflows and identify potential efficiencies or improvements

Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings

Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices

Ensure compliance with established policies and procedures

Qualification

Account ManagementElevators/Escalators KnowledgeProject ManagementSAPHVAC ExperienceFacilities MaintenanceResourcefulnessCommunication SkillsProblem-Solving SkillsInterpersonal SkillsTime ManagementLeadership SkillsDetail OrientedAdaptability

Required

Bachelors degree or an equivalent 5+ years of experience, preferably in a similar function such as Project Management, Account Management or Service/Maintenance management

Strong problem-solving, time management, communication and interpersonal skills; ability to manage sensitive employee relations with proven Leadership skills

Resourceful, well organized, highly dependable, efficient and detail oriented

Proficiency in MS Office suite

Flexibility to be on-call as needed and balance a mix of office and fieldwork

Working knowledge of SAP and elevators/escalators

Adaptability to work in a fast-paced environment

HVAC, building automation, facilities maintenance, electrical or plumbing experience

Ability to empathize, listen and connect with people to form outstanding customer relationships