Apply on Employer Site

Ingram Content Group · 2 days ago

Client Services Coordinator (SPARK)

14 Ingram Blvd, La Vergne, TN 37086, USA

Full-time

Onsite

Entry Level

$18.35/hr - $22.20/hr

1+ years exp

Ingram Content Group is hiring a Client Services Coordinator to contribute to our IngramSpark team in LaVergne, TN. In this role, you will support customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.

ContentNewsPublishing

Responsibilities

Acts as the primary and oftentimes sole point of contact for customers

Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations

Increase sales volume via clarification of special offerings and upselling

Deals with all publisher queries efficiently and accurately on the phone, email and chat

Ensures customer questions and concerns are resolved with a satisfactory resolution

Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner

Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately

Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately

Qualification

Customer service experienceFluency in SpanishHigh school diplomaGED

Required

High school diploma or GED

1 year of customer/client service exp

Preferred

Fluency in Spanish is a plus

Benefits

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.

10 vacation days & 10 sick days accrued annually and 3 personal days

401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more

Wellness program with access to onsite gym and basketball court for associates

Encouraged continued education with our tuition reimbursement program

Financial and in-kind opportunities to engage with non-profits in your community

Company match program for United Way donations

Volunteer opportunities and in-kind drives for non-profits throughout the year

Take breaks or brainstorm in our game room with ping pong & foosball

Casual Dress Code