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Kavaliro · 20 hours ago

Application Support Analyst: II

Louisville, KY

Contract

Hybrid

Mid Level

3+ years exp

Kavaliro is seeking an Application Support Analyst II to support a client in Kentucky. This role is responsible for providing technical support and optimizing systems while collaborating across teams to maintain system integrity and improve operational efficiency.

B2BConsultingDeliveryHuman ResourcesInformation Technology

Culture & Values

H1B Sponsor Likely

Responsibilities

Assessing, coordinating, and reviewing all issues and impacts associated with applications support and business processes

Working independently on escalated issues

Proactively suggesting ways of improving system stability, availability, performance and reliability

Leading teams and projects to resolve complex technical issues

Protecting and insuring the stability of the operational systems as well as maintaining the integrity of the data they contain

Qualification

HCHB experienceTechnical supportSystem optimizationCustomer service skillsCreative problem solving

Required

Must have at least 3 years of experience using HCHB on a support/implementation level

Must be able to hit the ground running, experience is more important than education

Can manage themselves, self-starter

Not looking for a person who works in Data, this is a support job

Serves as a subject matter expert for Homecare Homebase (HCHB) and related clinical applications

Responsible for providing technical support, optimization of systems, processes, implementing system enhancements, and ensuring compliance with regulatory standards

Collaborates across teams to maintain system integrity, improve operational efficiency, and support clinical staff through training and technical guidance

Assists users of computer and mobile applications

Must be able to think creatively in order to implement improvements

May be involved in installing new software and making updates

Software must be tested prior to being implemented and then re-tested periodically

Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks

May receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position

May also create frequently-asked-questions (FAQ) lists and troubleshooting guides to minimize the number of inquiries made

Problems and bugs that are reported should be researched, followed by resolutions, and problems should then continue to be monitored

Perform many tasks independently, but it's also important that they work well with others in technical positions to successfully obtain conclusions

Responsible for assessing, coordinating, and reviewing all issues and impacts associated with applications support and business processes

Working independently on escalated issues

Proactively suggesting ways of improving system stability, availability, performance and reliability

Leading teams and projects to resolve complex technical issues

Protecting and insuring the stability of the operational systems as well as maintaining the integrity of the data they contain

Company

Kavaliro

Kavaliro is a staffing and recruiting company that offers IT, management, and administrative staffing services.

Founded in 2010

Orlando, Florida, USA

501-1000 employees

http://kavaliro.com

H1B Sponsorship

Kavaliro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)