Tradewind Aviation ยท 21 hours ago
Client Services Representative
Oxford, CT
Full-time
Onsite
New Grad, Entry LevelTradewind Aviation is a leading Part 135 commuter and on-demand private charter operator. They are looking for a full time Client Services Representative to provide personal service and ensure a seamless trip experience for clients.
Travel
Responsibilities
Collect trip details for all private charter flights including client and passenger information, passport information, client preferences, special requests, connecting flight information, and flight following point of contact
Ensure billing information is complete and payment is received according to terms
Coordinate, arrange and confirm trip logistics including catering, ground transportation, and special requests
Confirm all trip details are complete and send day-prior itineraries to charter clients
Monitor potential or actual operational issues (weather, mechanical, delays) and communicate effectively with client
Act as liaison between the Dispatch team and charter clients to ensure accurate and timely updates
Follow up with charter clients after trip completion, create trip reports and record issues
Pursue resolutions to trip issues
Work with Finance team to resolve outstanding payment issues
Build relationships with customers with a focus in understanding who they travel with and what their flight preferences are
Collect and report billable charter client expenses to Finance department
Other duties as assigned
Qualification
Required
Must be flexible to adjust work schedule for seasonality and changes in demand
Ability to work non-traditional hours to include evenings, holidays, and weekends
Strong communication skills (verbal and written), attention to detail, organizational and time management skills
Ability to de-escalate difficult situations in a calm, professional manner
Self-motivated with the ability to work as part of a close team
Independent problem solver
Ability to effectively interact with clients, employees, and all levels of management
Ability to coordinate and work on multiple projects at once
Ability to handle and maintain the confidentiality of sensitive information while exercising independent judgement and discretion
Ability to work with frequent changes in procedures, directions, and outcomes
Must be flexible to adjust work schedule for seasonality and changes in demand
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 lbs. at times
Preferred
Part 135 private charter experience preferred
Benefits
Competitive salary
Medical, Dental, Vision, FSA/DCA and 401(k) plan
Paid vacation and sick days
Paid Maternity/Paternity Leave
Fun, dynamic team with opportunities for rapid advancement
Travel benefits on various US and International airlines
Company
Tradewind Aviation
Tradewind Aviation is an aircraft operator that provides private charter service.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Zipkin
Co-Founder and Chief Commercial Officer
Recent News
2025-12-12
2025-08-14
The Nassau Guardian
2024-12-28
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