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Inn of the Mountain Gods Resort and Casino · 2 days ago

H6500 CHAIR LIFT OPERATOR

Alto, NM

Part-time

Onsite

New Grad, Entry Level

Inn of the Mountain Gods Resort and Casino is seeking a Chair Lift Operator to assist in the operation of lifts and ensure customer service. The role involves checking compliance with safety standards and responding to guest needs in a professional manner.

CasinoGamblingResortsRestaurantsRetail

Responsibilities

Assist in opening and closing all Lifts

Also takes care of customer service on lifts

Checks on all lifts for compliance to safety standards set by ANSI

Ability

Can explain and demonstrate Hospitality Behaviors and Performance Standards

Understands where to get the information needed to complete tasks to standard

Can explain and demonstrate technical skills used to complete tasks to standard

Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard

Understands how to take ownership of problems and solve them when solutions may not be available

Can explain how to request help from others when needed to complete task or goal

Has complete knowledge and can tell others of IMGR&C products and services

Provide guests with directions or other venue information

Act upon all comments/complaints in a prompt, professional and friendly manner

Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists

Responds to obstacles; finds new ways to reach desired end results

In absence of guidance, acts and takes charge to respond to guest or internal customer needs

Responds to change by quickly applying talent and skills in a positive way to succeed

Supports achievement of Quality Goal; 'Do it right the first time.'

Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair

Makes suggestions to improve performance

Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills)

Approaches all activities with enthusiasm and encourages enthusiasm from others

Chooses a positive approach in all situations

Respects individuality of others; continues to communicate in order to work together

Speaks positively about guests, other team members and our business in all situations on and off property

Treats other with respect in all situations

Serves others

Identifies and can communicate needs of guests and others

Takes quick action to serve others in a way that meets/exceeds their needs

Identifies ways to improve individual or team’s service to others

Provides service outside job responsibilities if needed to help resort succeed

Takes ownership of guest problem(s) until it is solved

Meets IMGR&C Appearance standards

Professionally supports IMGR&C reputation and image in all situations, on and off property

Meets IMG&C policy for attendance

Informs supervisor of future absence as far in advance as possible

Provides information others need to succeed, in time for them to use it

Shares with next shift the information needed for them to succeed

Listens to others without interruption; acts on their feedback when possible

Asks questions to better understand expectations of others

Reports all guest complaints and compliments to Supervisor or Manager

Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards

Puts Success of team ahead of personal success

Helps other team members succeed without being asked

Takes action to resolve conflict between individuals

Helps other departments achieve success

Reports ideas to increase team success and guest satisfaction to Supervisor or Manager

Does whatever is necessary to help department and resort success

Contributes ideas that support progress and success at shift, team and departmental meetings

Must be able to maintain the physical requirements of the job

Responds to obstacles: finds new ways to reach desired results

Responds to internal or external needs without guidance

Responds quickly to change in a positive and successful way

Acts to preserve and protect property of IMG and Ski Apache. All equipment, furnishings and associated areas will be kept neat clean and in good repair

Makes suggestions to improve performance and outcomes

Any requests made by management

Qualification

Customer ServicePhysical FitnessCommunication SkillsTeamworkProblem SolvingDependabilityBicultural Experience

Required

High school diploma or general education diploma (GED)

Must possess good oral and written communication skills

Must have quality people skills

Must be able to work all shifts

Must have a proven record of dependability of performance

Must pass a pre-employment drug screening

Must pass a pre-employment criminal background investigation

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm

Ability to maintain the physical requirements of the job

Must be able to stand for several hours

Must be able to use hand held communications devices

Must occasionally lift and/or move up to 50 pounds

Must occasionally lift and/or move up to 100 pounds in weight