Esper · 1 day ago
Strategic Account Manager
Bellevue, WA
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $225K/yr
7+ years expEsper is a company that revolutionizes device management to drive business growth. The Strategic Account Manager will be the primary point of contact for an assigned portfolio of strategic customers, ensuring customer satisfaction through the adoption and delivery of Esper’s solutions while identifying and closing expansion and renewal opportunities.
Application Performance ManagementDeveloper PlatformDevOpsEnterprise ApplicationsSecurity
Responsibilities
Effectively manage and nurture relationships at the enterprise level as well as mid-management levels
Responsible for developing the forecasts for each assigned account
Identify opportunities for customers to realize the value of Esper premium products (analytics, custom firmware, device validation, multiple OS configurations), and professional services offerings
Manage customer renewals and expansion opportunities to achieve a defined net revenue retention target
Monitor and assess the health of customer accounts, proactively addressing any issues to ensure a positive customer experience
Design and conduct an effective QBR process, in close partnership with the Technical Implementation Management team
Engage with VP+ level executive sponsors at Esper’s largest clients, to demonstrate the business value of their investments and uncover opportunities for expanded ROI
Serve as an internal customer ambassador who raises customer empathy and advocates on the customer's behalf, within Product & Engineering, and other Go to Market functions
Facilitate communication between the customer and internal teams to ensure timely and effective resolution of issues
Qualification
Required
3+ years of Sales Engineering or Technical Consulting experience
4+ years of demonstrated success in SaaS technical sales and/or account management
Demonstrated experience in leveraging nuanced, technically complex products to drive business outcomes for clients
Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus)
Proven track record of performance (top 10-20% of company) in past sales positions
Benefits
Medical, Dental, Vision 90% covered by the company
Life insurance
FSA (Medical & Dependent)
401K with a company match that vests immediately
Pet insurance discount
Unlimited time off policy with a mandatory 2 weeks off (minimum)
Daily catered lunches
Wide variety of snacks in the office
Family Benefits: Maternity, Parental, Adoption, & Surrogacy leave
Stand up desks with 36” curved widescreen monitors for each employee
Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis
Company
Esper
Esper is a platform for Android enterprise device management and DevOps to ensure device security.
51-200 employees
H1B Sponsorship
Esper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$101.72MKey Investors
Insight PartnersScale Venture PartnersMadrona
2021-10-04Series C· $60M
2021-05-20Series B· $30M
2020-02-13Series A· $7.6M
Leadership Team
Yadhu Gopalan
CEO
Shiv Sundar
Founder & COO
Recent News
2025-11-20
Government Technology US
2025-10-29
Company data provided by crunchbase