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United States Senate · 1 day ago

Constituent Service Representative

Baltimore, MD

Full-time

Hybrid

New Grad, Entry Level

$55K/yr - $60K/yr

The United States Senate is seeking a compassionate and detail-oriented Constituent Service Representative to assist Maryland residents with federal agencies. This role focuses on providing exceptional constituent service, managing casework, and ensuring effective communication with constituents and federal agencies.

GovernmentNational SecurityNon Profit

Responsibilities

Assist Marylanders navigating federal agencies, specifically immigration and Social Security

Open and manage case files in office database; track every action and communication. Submit timely, well-documented inquiries to agency liaisons on behalf of constituents

Draft and send professional case updates, letters, and closure correspondence

Serve as a point of contact between constituents and relevant federal agencies

Learn and follow each agency’s protocol for congressional inquiries

Follow up persistently on open cases and escalate when needed

Build strong, professional relationships with agency contacts to improve responsiveness and outcomes

Provide a response to every new constituent request within 24 hours

Submit all complete inquiries within 48 work hours of receiving the privacy release and supporting documents

Keep constituents updated at key milestones and every 30 days thereafter

Ensure all interactions are professional, empathetic, and solution oriented

Collaborate with teammates to ensure high-quality service during vacations, transitions, or spikes in case volume

Refer non-federal matters appropriately and document them accordingly

Ensure your work is accessible and transparent to the team

Qualification

Spanish fluencyWriting skillsCommunication skillsOrganizational skillsEmpathySound judgmentDiscretionComfort working independentlyCasework tracking systemsFederal agenciesMaryland communitiesConstituent service knowledgeAttention to detail

Required

Spanish fluency or professional proficiency (written and spoken) required

Strong writing, communication, and organizational skills

Ability to maintain professional detachment while showing empathy and care

Attention to detail and a methodical approach to documentation and follow-through

Sound judgment and discretion, especially with sensitive personal information

Comfort working independently in a fast-paced, high-trust environment

Preferred

Familiarity with casework tracking systems (IQ) is a plus

Knowledge of federal agencies, Maryland communities, and constituent service is helpful—but not required

Company

United States Senate

United States Senate is a legislative chamber in the bicameral legislature of the United States of America. It is a sub-organization of The United States Congress.

Founded in 1789